Information Technology Technician

This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$20.00/hr - $25.00/hr

Direct message the job poster from Insight Global

Duration
: 12 month ongoing contract

Location
:
Midtown ATL

Schedule
: 5x a week onsite, 8-5 PM: 40-hour work week

A large client of Insight Global is hiring for an IT Customer Support Technician to join their team. This team provides technical support to the company's internal employees — think Genius Bar style – inside the company's headquarters building. The IT Customer Support Technician will be working in person, directly with all levels of employees, so they should have strong in person customer service and communication skills.

This individual will be responsible for welcoming any internal employees as they come into IT Horizons, helping them register in the queue for their issue, and then working directly with the employee to understand their problem, troubleshoot the issue, and create an action plan for a solution.

• Extremely strong customer service and communication skills in an in-person environment — The primary responsibility of this individual will be interfacing in person with internal employees in a large corporate environment to help solve technical issues.
• 2-3+ years of IT support experience and strong technical aptitude for PC, Mac, and mobile devices with a willingness to learn.
• Strong troubleshooting experience with O365 (SharePoint, Outlook, Teams, Excel, etc.)
• Experience with cloud-based storage such as One Drive to export and import files, transporting bookmarks, etc.
• Experience researching technical issues using Knowledge Base or alternative methods.
• Windows 11 troubleshooting experience such a driver updates, checking for drivers, reinstalling drivers, etc.
• Device management using Jamf and Endpoint or equivalent tools:
  Type in serial number to wipe computer, look up user details, etc.
• Asset and Device Management
• Strong organizational skills and attention to detail is a MUST have experience with a ticketing tool, how they manage these tickets, cross referencing different systems, etc.
• Team player mentality — Looking for someone who cares about culture and their peers, someone who is looking to learn and grow, and someone who enjoys working in a team setting.

Referrals increase your chances of interviewing at Insight Global by 2x

• Medical insurance
• Vision insurance
• 401(k)