Director, Global Privacy & Information Governance

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

As a member of the Visa Global Privacy Office (GPO), you will work on complex privacy and information governance topics shaping the global payments ecosystem as we enter the AI age. You will have a unique opportunity to become an expert on a diverse range of cutting‑edge topics. In addition to leading the Visa global privacy program, our team supports a wide array of global, regional, and local initiatives on data governance, cybersecurity, records and information management, AI and machine learning, open banking and cross border data movement.

If you have a curiosity for learning and a drive to enable business with a privacy by design mindset, we encourage you to apply for a role with the GPO.

The Director of Global Privacy and Information Governance will be a critical leader for the organization’s enterprise‑wide privacy and information management programs. Reporting to the Senior Managing Counsel of Program, Policy, & Governance, this role ensures compliance with global data protection laws and internal governance standards, while enabling effective and secure management of information assets throughout their lifecycle.

• Manage and oversee global privacy and data protection policies, procedures, and compliance frameworks.
• Lead the enterprise records retention and information management program, including retention schedules, classification standards, and secure disposition protocols.
• Manage and respond to global destruction requests in accordance with legal, regulatory, and operational requirements.
• Collaborate with Legal, Compliance, IT, Cybersecurity, and business stakeholders to ensure integrated governance across privacy and information management functions.
• Monitor global regulatory developments and emerging risks to ensure proactive compliance and program adaptability.
• Responsible for developing and managing governance projects across multiple stakeholder groups including ensuring governance documentation and training is well‑coordinated and centralized.
• Oversee and conduct privacy risk assessments and other privacy and information governance risk management initiatives.
• Aligning with key GPO stakeholders to drive prioritization of training and awareness initiatives to promote consistent adoption of privacy and information governance practices across the organization.
• Support internal and external audits, assessments, and reporting related to privacy and records management.
• Consistently manage stakeholder expectations, ensure delivery of the highest quality service, and solicit and act on feedback.
• Proactively identify opportunities and deliver improvements.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

• 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

• 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• Relevant experience includes privacy governance, privacy operations management, records and information management, and/ or privacy legal experience in a global entity.
• Previous experience drafting and implementing policies, standards, procedures, and/or trainings.
• Previous experience developing and refining risk management programs for privacy and/or…