More jobs:
Digital Product Manager
Job in
Atlanta, Fulton County, Georgia, 30383, USA
Listed on 2025-12-28
Listing for:
AssuranceAmerica Managing General Insurance Agency, LLC
Full Time
position Listed on 2025-12-28
Job specializations:
-
IT/Tech
Data Analyst, Product Designer, Data Science Manager
Job Description & How to Apply Below
Atlanta time type:
Full time posted on:
Posted 4 Days Agojob requisition :
JR100208
** Role Summary
** We’re looking for a Product Manager to own and evolve AADirect’s customer-facing digital
** experiences**, including the website, chat tools, AI-enabled interactions, and future self-service capabilities. This role focuses on improving how customers interact with our brand across digital touchpoints, making journeys clearer, faster, and more intuitive.
The Product Manager will work cross-functionally with engineering, data, compliance, carrier relations, and call-center operations to deliver high-quality, reliable experiences that drive business performance.
** Responsibilities
* *** Product Strategy & Roadmap
*** Own the roadmap for customer-facing technology, including web, chat, AI features, and emerging digital tools.
* Prioritize initiatives based on business goals, customer insights, and operational needs.
* Use data and user behavior to identify opportunities and guide product decisions.
** Business Metrics & Performance
*** Own key journey metrics (completion rate, conversion rate, data accuracy, engagement…).
* Partner with the Data team to analyze performance and identify improvements.
* Drive product changes that improve user experience and conversion.
** Product Delivery
*** Write user stories, acceptance criteria, and detailed requirements.
* Collaborate with Engineering and QA to ensure timely and high-quality releases.
* Maintain accurate documentation of flows, rules, and configurations.
** Cross-Functional Collaboration
*** Engineering: technical planning, feature delivery and technical trade-offs
* Data: insights, dashboards, and experimentation
* Compliance: disclosures and regulatory requirements
* Call Center Operations: alignment with sales workflows
* Carrier Relations: ensuring digital experiences meet partner expectations
** Qualifications
* *** Required
* ** 3+ years as a Product Manager, Product Owner, or Business Analyst
* Strong analytical and documentation skills
* Experience working with engineering teams on web products
* Ability to translate complex workflows into clear requirements
** Nice-to-Have
*** Insurance or fintech experience
* Knowledge of quoting flows or carrier integrations
* Experience with analytics tools and A/B testing
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