Sr. WW Specialist SA, Amazon Connect - AWSI

Overview

Sr. WW Specialist SA, Amazon Connect - AWSI role at Amazon Web Services (AWS).

Final date to receive applications:
Feb 2, 2026. This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their technology domains, providing business and technical expertise to help customers succeed. Partner teams own the strategy, recruiting, development, and growth of key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.

This organization is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. We work backwards from our customers’ most complex and business critical problems to build and execute go-to-market plans that turn AWS ideas into multi-billion-dollar businesses. WWSO teams include business development, specialist and technical solutions architecture.

As part of WWSO, you ll provide expertise across the entire life cycle of an AWS customer initiative, from developing ideas for new services to accelerating the adoption of established businesses. We pride ourselves on thinking big, delivering exceptional results for our customers, and working across AWS as #One Team.

• Represent the voice of the customer; collaborate with field and central teams to bring customer feedback to product teams. Lead curation of custom feature and availability requests for unique customer use cases.
• Provide advanced technical knowledge to your aligned GTM teams to unblock our customers’ largest and most critical business challenges.
• Along with your extended team, own the technical bar for specialist technical artifacts and standards.
• Collaborate with your GTM colleagues to provide technical insights into GTM strategy and support field marketing to execute local technical events, campaigns, and customer engagements.
• Act as a thought leader sharing best practices through forums such as AWS blogs, whitepapers, reference architectures and public-speaking events such as AWS Summit, AWS re:
  
  Invent, etc.
• Guide and support an AWS internal community of technical subject matter experts aligned to your customers. Create field enablement materials for the broader SA population to help them understand how to integrate new AWS solutions into customer architectures.

• 8+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
• 3+ years of design, implementation, or consulting in applications and infrastructures experience
• Experience in design/implementation/operations/consulting with distributed applications
• Experience in contact center operations

• Experience identifying, developing, negotiating, and closing large-scale technology projects for global customers
• Experience migrating or transforming legacy customer solutions to the cloud
• Knowledge of software development tools and methodologies
• Knowledge of presentations and whiteboarding skills with a high degree of comfort speaking with internal and external executives, IT management, and developers
• Experience working within software development or Internet-related industries
• AWS certification, such as AWS Solutions Architect, or a similar cloud certification
• BS degree in computer science or equivalent, or 4+ years of technical work experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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