Associate Technical Sales & Solutions Engineer, East

The Elevator Pitch

Do you thrive in fast-paced environments and enjoy hands‑on technical work? Are you passionate about technology and helping customers succeed? Join Evolv’s Technical Sales & Solutions (TS&S) team as an Associate Solutions Engineer focused on deployments. In this role, you’ll be on the front lines—installing systems, training operators, and supporting go‑lives—while also helping certify and train channel partners. You’ll additionally contribute to site surveys and pre‑sales activities like pilots and demos.

Evolv is a mission‑driven company dedicated to making a real difference in society—saving lives and improving experiences wherever people gather. You’ll play a critical role in ensuring smooth deployments and exceptional customer experiences, bridging the gap between technical execution and customer success.

Within the First 30 days:

• Certify:
  Achieve Professional Service Technician certifications on all Evolv Express generations and Expedite.
• Participate & Qualify:
  Join live customer installations to understand a real‑world deployment.
• Install Independently:
  By Day 30, be able to install the full suite of Evolv systems independently, following TS&S safety, quality, and documentation standards.

30 Days to Three Months:

• Troubleshooting Proficiency:
  Build confidence in minor installation troubleshooting (e.g., configuration, connectivity, and setup validations) so that routine issues are quickly resolved on‑site.
• Training Excellence:
  Become a professional at delivering operator training across our core verticals (education, healthcare, sports & entertainment), adapting content to audience and environment.
• Go‑Live Support:
  Support go‑lives from start to finish, ensuring operators, supervisors, and stakeholders are prepared.
• Deployments to Standard:
  Learn how to exit a deployment site to the Evolv standard, including completing the post‑deployment survey/QA checklist and handing off notes to CS/Support.
• Own Small Deployments:
  By Month 3, be able to execute the entire deployment process alone for installations up to 4 systems.

Between 3 to 6 months:

• Pre‑Sales Foundations:
  Develop working competency in site surveys, Con Ops (Concept of Operations) creation, and pre‑sales activities including pilots, demos, and PoCs.
• Pre‑Sales Certification:
  Earn Professional Certification covering core pre‑sales activities and documentation standards.
• Apply Pre‑Sales to Deployments:
  By Month Six, confidently conduct minor pre‑sales tasks when needed, run site surveys independently, and draft Con Ops—with a strong understanding of how pre‑sales inputs improve installation quality and customer outcomes.

Between 6 to 12 Months:

• Channel Enablement:
  Learn and apply channel partner certification processes for deployment.
  • Create professional installers across all Evolv products.
  • Train partners to be effective operator trainers who meet Evolv standards.
• Field Leadership:
  By Month 12, demonstrate the capability to serve as the onsite lead for major deployments when needed—owning plan, execution, quality, safety, and stakeholder communications.
• Raise the Bar:
  Consistently train channel partners to the Evolv standard, model best practices, and act as a field leader others look to as the benchmark for deployment excellence.

Deployment Process

• Installation:
  Execute full system installations, including site preparation, equipment setup, configuration, and validation to Evolv standards.
• Training:
  Deliver operator and administrator training tailored to customer verticals, ensuring smooth adoption and confidence in system use.
• Go‑Live Support:
  Provide on‑site support during initial live operations, troubleshoot minor issues, and confirm readiness before handoff.

Travel

• Willingness to travel extensively, with over 70% of time spent on the road, typically involving 3–5 days away from home per week.
• Expect some nights and weekends, as many customers operate during peak event times.

Physical Requirements

• Ability…