Jr. Hardware Support Technician

Jr. Hardware Support Technician About DMI

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end‑to‑end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost‑effective solutions that drive measurable results.

Learn more at

DMI, LLC is seeking a Jr. Hardware Support Technician to join us.

• Assist in performing basic hardware maintenance and troubleshooting for government‑owned and furnished equipment in compliance with CDC standards.
• Support staging, shipping, and installation logistics for warranty and non‑warranty repair processes.
• Inspect and test repaired equipment to verify functionality before returning to service.
• Document hardware issues, repairs, and resolutions in Service Now, ensuring accurate tracking of assets.
• Provide basic packing and crating support for IT equipment shipped for vendor repairs.
• Coordinate with senior technicians and logistics teams to ensure secure shipping and handling of IT assets.
• Assist in hardware support for workstations, printers, and peripherals across various CDC locations.
• Follow CDC security protocols and report any hardware discrepancies, damages, or missing equipment.
• Maintain proper inventory records for repaired and replaced hardware components.

Education and Years of

Experience:

• Bachelor of Science in Information Technology or other related field plus 0‑2 years of experience, or
• High School Diploma plus 6‑8 years of experience.

Min Citizenship Status

Required:

Must be a U.S. Citizen

Physical Requirements: No physical requirement needed for this position.

Location: Atlanta, Georgia

DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:

• Do What’s Right - We lead with honesty and integrity.
• Own the Outcome - We take responsibility and deliver.
• Deliver for Our Customers - We are relentless about delivering value.
• Think Bold, Act Smart - We innovate with purpose.
• Win Together - We collaborate and celebrate our success.

These values aren’t just ideals—they show up in how we support every part of your well‑being:

• Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
• Development - Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
• Financial - Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
• Recognition - Annual awards, service anniversaries, referral bonuses, and peer‑to‑peer shoutouts that spotlight your achievements.
• Wellness - Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.

** No Agencies Please **

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.

Not ready to apply? Connect with us for general consideration.