Change Management & Enablement Lead CRM Transformation

Role Summary

We are seeking a Change Management & Enablement Lead to drive organizational change tied to enterprise CRM transformation . You will own adoption outcomes across Sales, Service, and Marketing by combining OCM strategy with handson enablement including the creation of high quality training guides ,
person abased onboarding journeys , and facilitated learning that changes daytoday behavior.

• Build a CRMfocused OCM strategy aligned to business goals, release plans, and field realities.
• Run change impact & readiness assessments across roles and geographies.

• Author, own, and version training guides (user guides, quick start, howto, inflow tips), including visuals/video/microlearning.
• Design person abased onboarding for SDRs/AEs, Service Agents, Managers, and Executives.
• Deliver/facilitate training (live, virtual, recorded) and coach change agents to scale.

• Build and lead a Change Agent Network across Sales, Service, Marketing, and IT.
• Influence VPlevel sponsors and frontline managers; address resistance with data and field feedback.

• Create targeted comms (multichannel) that reinforce messages and behaviors.
• Integrate enablement with release management, UAT, and hypercare
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• Maintain adoption/proficiency dashboards and readiness reports for leadership.
• Close feedback loops from the field; iterate guides and onboarding based on usage and outcomes.
• Ensure auditready documentation of change activities.

• Bachelor s degree in Business, Organizational Development, or related field (Master s preferred).
• 10 years in change management , with 5 years leading enterprise CRMrelated change (brand level CRM experience; platform specifics not required).
• Proven record creating and owning training guides and delivering enablement that improves adoption and performance.
• Methodology depth (
  PROSCI/ADKAR, CCMP, PMP preferred) applied pragmatically.
• Executive presence; able to influence VPlevel leaders and coach field managers.
• Experience standing up and measuring a Change Agent Network
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• Lead a high visibility transformation, combining strategy with handson enablement
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• Partner with senior leadership and expert CRM teams to convert change into behavior and results
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• Competitive compensation and bonus structure.

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

Flexible work

Healthcare including dental, vision, mental health, and well-being programs

Financial well-being programs such as 401(k) and Employee Share Ownership Plan

Paid time off and paid holidays

Paid parental leave

Family building benefits like adoption assistance, surrogacy, and cryopreservation

Social well-being benefits like subsidized back-up child/elder care and tutoring

Mentoring, coaching and learning programs

Employee Resource Groups

Disaster Relief