Rollins Member Support & LMS Specialist

LMS Specialist – Member Support

The Rollins Center for Language & Literacy at the Atlanta Speech School is a professional development center founded in 2004 at the Atlanta Speech School, with the singular purpose of breaking the cycle of illiteracy for children who have been denied access to educational opportunity. Rollins does this by extending the science-based instruction received by each child at the Atlanta Speech School to every child through facilitation and coaching in regional schools and, globally, through the free online Cox Campus.

Cox Campus ((Use the "Apply for this Job" box below).) democratizes the sciences of healthy brain development, language and literacy – making accredited professional coursework, content and community free to all. We are committed to literacy and justice for all. We do this through an equity-based learning platform where together we build the expertise and agency needed so that every adult can play a role in helping each child find their voice and live boldly to reshape the world.

Member Support and LMS Specialist: The Member Support and LMS Specialist is responsible for developing, implementing, delivering, and maintaining support resources for instructional functions on Cox Campus – an equity-based online learning platform. This role provides end‑user support during and after the implementation process for both external partners and internal team members, serving as the expert on the LMS’s end‑user functionality.

Additional responsibilities include improving the user experience on the LMS in collaboration with the Cox Campus Technical Operations team and development partners, including user navigation and the accessibility of digital content for platform end users.

• Serve as an expert on the Cox Campus platform’s functionality.
• Respond promptly and professionally to member support tickets within Zendesk.
• Onboard Rollins staff, end‑users, and partnerships to Cox Campus support tools and resources.
• Provide implementation support to internal and external users of Cox Campus.
• Provide insights into user pain points and customer support using Zendesk.
• Track and monitor recurring issues to identify trends and provide solutions.

• Ensure optimal user experience is maintained by sharing input in accordance with user experience best practice (UI and user navigation experience).
• Collaborate with teams to ensure member support documents meet accessibility and brand requirements.
• Collaborate with the internal team to streamline support processes and improve the member experience.

• Participate in internal and external usability studies in collaboration with stakeholders, internal staff, and online members of the LMS to improve the user experience.
• Track user experiences and assist with identifying user pain points around interaction/navigation on Cox Campus.
• Leverage data of user experiences into insights to recommend improvements.
• Analyze member feedback and support interactions to recommend improvements in resources and processes.

Entry level

Full‑time

Management and Manufacturing

Primary and Secondary Education