Partner Business Development - AI & Data Transformation; Americas

Position: Partner Business Development - AI & Data Transformation (Americas)
Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Role Overview

The Partner Business Development – AI (Americas) is an individual contributor role responsible for identifying, recruiting, and developing partners across the Americas who can adapt their practices to incorporate Service Now’s AI platform into their business strategies and reference architectures.

This role is critical to ensuring that Service Now’s top regional partners align their solutions with our AI strategy, driving fast execution, joint pipeline creation, and customer design wins that showcase the transformational value of Service Now’s platform.

What You Get to Do in this Role

• Partner Identification & Recruitment:
Proactively identify and onboard innovative partners across the Americas who can adopt Service Now AI into their reference architectures.

• Practice Penetration:
Influence partner practices to incorporate Service Now AI for business transformation and build differentiated offerings.

• Joint Pipeline Development:
Collaborate with partners to generate sourced pipeline opportunities with clear quarterly impact.

• Customer Design Wins:
Drive joint execution with partners and sales teams to secure design wins and customer adoption that validate the partner’s AI investment.

• Partner Enablement:
Provide guidance, training, and support to ensure partners are equipped to integrate AI into their business models and GTM plays.

• Thought Leadership:
Represent Service Now with partners and in-market as a champion for AI-driven enterprise transformation.

• Insights to Action:
Share market and partner insights back into Service Now to inform strategy, partner enablement, and product positioning.

Qualifications

• 7+ years’ experience in partner business development, ISV/channel sales, or enterprise software sales in the Americas.

• Strong understanding of the AI ecosystem and platform adoption, with proven ability to influence partners’ business models and reference architectures.

• Demonstrated success in building joint pipeline with partners and supporting closure of deals.

• Excellent collaboration skills, with proven ability to align partners and field sellers to execute joint GTM.

• Strong communication, organizational, and executive engagement skills.

• Results-driven, with a track record of delivering quarterly outcomes in sourced pipeline and revenue.

• Fluency in English required;
Spanish or Portuguese is a strong plus.

Success Measures

• Number of partners in the Americas who adapt their business strategies and reference architectures to incorporate Service Now’s AI platform.

• Growth in partner-sourced AI pipeline and successful closure of deals.

• Documented customer design wins achieved with partners that validate the value of Service Now’s AI solutions.

• Measurable expansion of AI adoption within partner practices and go-to-market activities.

• Recognition of Service Now and its partners in the Americas as leaders in AI-enabled digital transformation.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, Service Now may confirm the distance between your primary residence and the closest Service Now office using a third-party service.

Equal Opportunity Employer

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without…