IT Help Desk Engineer

IT Help Desk Engineer II

We’re hiring an IT Help Desk Engineer II to support our North America HQ team in Midtown Atlanta. This is an excellent opportunity for someone who enjoys hands‑on technical work, supporting executive users, and working on a collaborative IT team.

Atlanta, GA (Hybrid, on‑site Tuesday through Thursday)

• Provide Tier 2 end‑user support for HQ and executive leadership
• Support Windows and macOS environments
• Administer and troubleshoot Microsoft 365, Azure Entra , and Microsoft Intune Endpoint Manager
• Support laptops, peripherals, mobile devices, and conference room AV
• Document and resolve tickets while partnering closely with infrastructure and network teams

• 4 to 6 years of hands‑on IT service desk or end‑user support experience
• Strong Microsoft Intune experience (this is a requirement)
• Experience providing professional, white‑glove support
• Clear communicator with strong documentation habits
• Comfortable working in a fast‑paced, hybrid HQ environment
• Hybrid schedule with on‑site work Tuesday through Thursday Parking is provided for on‑site days

• Associate

• Full‑time

• Information Technology and Customer Service

• Medical insurance
• Vision insurance
• 401(k)
• Paid maternity leave
• Disability insurance
• Tuition assistance
• Paid paternity leave

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