Senior IT Airport Technician

Senior IT Airport Technician

Essintial Enterprise Solutions

This is a full‑time, on‑site position. The key responsibilities are to provide leadership for the technicians responsible for field operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs).

• Ensure the correct functioning and maintenance of all internal and external customer IT equipment and services
• Act as the customer SPOC and coordinate the scheduling of onsite interventions with customers, internal resolver groups, and the Service Desk
• Maintain the highest level of customer service
• Ensure proper communication channels are used to resolve incidents within the prescribed SLA
• Carry out local repairs of faulty equipment and services to the highest standards and coordinate the resolution with the appropriate resolver group
• Professional appearance, attitude and ethical behavior required
• Understand available technical resources, where to find them, and when to engage them
• Effectively handle multiple tasks in an often stressful environment with minimum supervision, while providing real‑time updates to customer helpdesk and dispatch ticketing system
• Provide local technical support as required
• Supervise other technicians as required and lead by example

• Must have dealt directly with external customers delivering to SLAs
• Must be familiar with hardware install and repairs
• Flexibility to adapt to changing needs of customers and supported contracts
• Maintain a calm and professional demeanor at all times
• Familiarity with safety procedures and anti‑static precautions
• Professional appearance, attitude and ethical behavior required
• Minimum 2–3 years of experience in onsite support activities and repairs of PCs, Printers, LAN/WAN equipment
• Windows 10/11 experience, basic network knowledge, and asset management utilizing customer inventory software

Mid‑Senior level

Full‑time

Information Technology

IT Services and IT Consulting