IT Field Support Technician_Atlanta

IT Field Support Technician – Atlanta

Gr8ttek is seeking a regular Field Specialist to join its Infrastructure Delivery team. The role reports to the Territory Supervisor and involves hardware‑focused, break‑fix services and solutions on various client products. Candidates must have basic to moderately complex troubleshooting skills and the ability to make decisions based on established guidelines.

• Communicate clearly in written and verbal form
• Accept and deliver all assigned service calls
• Complete all administrative tasks for each call
• Control and return of assets and inventory
• Provide functional guidance to colleagues
• Perform break‑fix support for designated equipment
• Possess excellent customer service skills
• Meet other duties as required to support business needs

• Technical school certification or equivalent, 1–2 years of relevant experience
• Must drive yourself to client locations
• Ability to lift or move computer equipment up to 50 lbs
• Valid driver’s license and reliable transportation with registration and insurance
• Must own a basic repair tool kit

• $40 per call / $5 per call per diem