Analytics Manager

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Ananalyticsmanagersupportsdata management,maintenance,and infrastructureforthe

Customer Success organization.

Theyareresponsiblefordefining, measuring, and visualizingkey performance indicators (KPIs) at every stage of the customer lifecycle.

This individual is comfortable analyzing and working with complex datato extract business insights thatimpactperformance.

The Business Operationsteamdelivers insights and impact across Customer Success through defining, implementing, and monitoring key performance metrics,driving operational excellence, and enabling the execution and development of the Customer Success strategy.

• Create reliable and efficient queries transforming and extracting large data sets for dashboarding and data visualization.
• Build expertise in metric definitions and calculations to ensure accurate and proper interpretation of core business metrics and drivers.
• Develop knowledge of operational processes within upstream systems that source data to ensure modeled data is accurate and useful.
• Partner with the broader Business Operation steam to drive projects and processes that contribute to improvements in data integrity.
• Identify opportunities to optimize reporting processes, data integration, and automation and partner with the broader team to execute on enhancements.
• Use data visualization (Power BI, Tableau, Tableau CRM,Excel), and analytic tools (R, Python, etc.) to grasp business insights, and to create consumable data visualizations and recommendations that influence business outcomes.
• Develop a deep understanding of our business reporting architecture to define metrics and design reporting to surface performance and create accountability.
• Analyze key performance metrics to identify root cause of performance issues.
• Regularly communicate performance trends and improvements to senior management and leadership ensuring they can talk to service-specific performance.
• Ensure all programs have clear, quantifiable outcomes and measures that drive improved performance.

• Bachelor's Degree in Computer Science, Statistics, Business, Finance/Accounting Operations/Supply Chain/Engineering
• Advanced SQL skills required
• 6+ years of professional experience
• 4+ years of experience in analytics, financial services, management consulting, corporate finance/strategy, analytical/business process improvement, or operations
• Working knowledge of relational database architecture (Snowflake, Oracle, MS SQL Server, Postgre
  
  SQL, etc.)
• Comfort using statistical methods.
• Strong understanding of visualization programs (Power BI, Tableau, Tableau CRM (formerly Salesforce Einstein Analytics)).
• Ability to work effectively in a highly-matrixed organization, handling competing priorities and connecting the dots across teams.

$115,000 - $195,000. The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.

In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and…