End User Computing Technician

End User Computing Technician

Aveanna Healthcare is seeking a dedicated End User Computing Technician to join our hybrid team (3 days in-office required). We place people first and pride ourselves on a workplace culture that values support, inclusivity, and professional growth.

This role is a hybrid 3rd‑tier support position responsible for troubleshooting desktop computer problems related to network infrastructure, Microsoft applications, operating systems, and third‑party software. The technician will provide front‑line technical assistance to internal and external employees and customers, ensuring high‑level customer service and timely resolution of issues.

Position Overview

• Deliver front‑line technical assistance for computer systems, hardware, and software.
• Respond to Service tickets and calls, troubleshoot and run diagnostic programs, isolate problems, and implement appropriate solutions.
• Script and execute Service performance reports to demonstrate IT response effectiveness.
• Provide phone, face‑to‑face, and email support, focusing on Knowledge Base usage and article creation, end‑user follow‑ups, and escalations.
• Maintain, support, repair, upgrade, and deploy systems; support critical and security patches and updates.
• Use Active Directory for account management (add, move, change).
• Participate in the physical deployment, move, and recovery of hardware.
• Create and submit detailed call logs documenting customer interactions in the ticketing system.
• Develop and maintain support procedures and prepare end‑user documentation.
• Work with vendors and maintain proactive business acumen for all supported clients.

Requirements

• 3–5 years of technical support experience, including Service Desk or Desktop Support.
• 3–5 years of experience with LAN/WAN, TCP/IP, Active Directory technologies.
• 3–5 years of desktop environment support.
• Strong communication, interpersonal, and analytical skills.
• Proficient PC skills (Word, Access, Excel, PowerPoint, E‑mail clients, web browsers).
• Experience with Exchange, Active Directory, networking, VMware, KVM, imaging software.
• Ability to support customers in a technical environment and follow through to completion.
• Experience troubleshooting hardware, software, and basic WAN/LAN issues.
• Experience with ticketing systems and strong written/verbal communication.
• Knowledge and understanding of HIPAA, security, and HIPAA compliance for systems.
• Physical ability to lift up to 25 pounds (occasionally 15 pounds) and perform tasks that require bending, kneeling, and squatting.

Preferences

• Industry certifications (e.g., CompTIA A+, Network+, Security+).
• Experience with VoIP telephony systems.
• Experience with Microsoft Office 365, Exchange, DHCP, imaging, and Terminal Services.
• Knowledge of Windows Server security best practices, virtualization technologies, firewalls, VPN, and network cabling.

Other Skills/Abilities

• Strong analytical and problem‑solving skills.
• Ability to work independently and in a project‑based team with minimal supervision.
• Excellent time and project management skills; able to meet deadlines in a fast‑paced environment.
• Strong organization, communication, and customer‑focus skills.
• Ability to remain calm and professional in stressful situations.
• Attention to detail, commitment to excellence, and quick‑thinking decision making.
• Adherence to confidentiality standards and professional boundaries.

Physical Requirements

• Lift equipment from 25 to 50 pounds.
• Perform tasks that may involve exposure to allergens and other environmental conditions.
• Perform duties in an office environment during agency operating hours.

Environment

• Office setting during standard business hours.
• Possibility to work in varied environments, occasionally outside the office.

Other Duties

• The job description is not exhaustive; duties may change at any time with or without notice.

Headhunter Policy

We do not accept unsolicited headhunter or agency resumes and will not pay fees to third‑party agencies without a signed agreement.

Mid‑Senior level

Full‑time

Engineering and Information Technology – Hospitals and Health Care