End User Services Architect - IT Global Practice EUS Solution Architect

Job Description - End User Services Architect - IT Global Practice EUS Solution Architect - United States (053545)

End User Services Architect - IT Global Practice EUS Solution Architect - United States

Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations.

Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of €17billion.

The Cloud Infrastructure Services Global Business Line is Capgemini's consulting and infrastructure build-and-run provisioning offering and supports the group's cloud-based services. As part of the integrated cloud offering from Capgemini, Cloud Infrastructure Services delivers a broad range of cloud services to build and support the hybrid cloud estate by encompassing the leading public cloud players and leading private cloud technologies. With EUR 1.5 billion annual revenue, Cloud Infra Services helps clients virtualize and optimize their IT estates through infrastructure outsourcing services such as data center, helpdesk, network support, and service integration and service maintenance support.

Our other services also include infrastructure transformation services-helping clients consolidate and migrate entire workloads and data centers.

End User Services Solutioner - IT Global Practice EUS Solution Architect

Virtual

50%

Expert in areas such as IT service management practices, IT service tools architecture, governance, industry standards and implementations of Global models. Champion the prescribed lifecycle process and procedures to ensure the registration, maintenance and control global processes and ensures that the implemented process is followed to guarantee the integrity and accuracy implemented standards.

Drive the translation of business requirements into innovative business-technology solutions drawing on the CIS offer portfolio.

• Create winning proposals by liaising closely with Bid Managers, sales teams, Internal delivery organizations and 3rd party vendors.
• Thorough understanding of relevant contractual obligations in order to ensure that proposed solutions are designed to meet them.
• Ensure proposed solutions are efficient so as to adhere to financial targets around CM, and are commercially structured to meet internal targets whilst differentiating from the competition.
• Maintain costing models, proposals and business development documents within the relevant repository.

• Operational / service delivery experience with in-depth domain expertise and certification as appropriate in End User Services Portfolio.
• Experience of designing End User Services solutions in response to RFPs or requests from existing clients.
• Awareness and experience of the Pre-Sales Solutioning process.
• Experienced in managing 3rd party vendors (in outsourced situations) and contracts.
• Commercial acumen, linking solutions to cost to price and price to win. Full understanding of financial modelling, CAPEX, OPEX, SLA, penalties and service credit methodologies and unit costs.
• Experience in Global operations.

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be…