Solutions Engineer

Support our users through the full journey from lead to successful customer.

Hybrid, Atlanta

Full time

Start Proto is building the first agentic AI Manufacturing OS—a modern operating system that models how manufacturing works, optimizes every workflow, and deploys AI agents that keep shops running at peak capacity. Our customers manufacture components for medical devices, aerospace, robotics, defense, and other advanced industrial systems. We help them unlock capacity, improve reliability, and modernize operations.

Our mission is simple: give manufacturers the intelligent, modern software they deserve. We're a lean team of builders solving real production problems  you want high agency at a fast-growing pre-Series A company transforming an essential industry, we'd love to meet you.

This role requires adherence to security and privacy standards. U.S. Citizenship or Green Cardholder status is required for certain regulated activities.

Start Proto is seeking an experienced Solutions Engineer who thrives at the intersection of technical problem-solving, manufacturing workflows, AI-driven automation, and customer collaboration.

You will work hands-on with customers from pre-sale through long-term adoption, helping them implement Start Proto across their shop, integrate their existing systems, migrate data, and configure workflows optimized for real-world production environments.

This role blends implementation engineering, systems integration, data modeling, and customer-facing consulting. You will serve as the trusted technical partner to shop owners, operators, and engineers adopting Start Proto's platform—ensuring they see value quickly and consistently.

Because we are a small, high-ownership team, you will directly influence product direction, customer success playbooks, and integration strategy.

• Lead customers through onboarding: data migration, system configuration, workflow modeling, and technical validation
• Scope, design, and implement custom integrations between Start Proto and customer systems (ERP, MES, QA tools, CNC systems, scheduling tools, etc.)
• Translate complex manufacturing processes into Start Proto workflows and AI-agentic actions
• Diagnose technical issues across data, APIs, and integrations; resolve problems in collaboration with engineering

• Partner with Sales to provide technical expertise during the sales cycle: discovery, demos, proof-of-concept builds, and edge-case evaluation
• Work closely with Product and Engineering to shape roadmap decisions based on real-world manufacturing requirements
• Collaborate with Customer Success to accelerate value realization and ensure successful long-term adoption

• Develop internal playbooks for implementations, data pipelines, and system configurations
• Create customer-facing guides, best practices, and technical resources to improve onboarding speed and reliability
• Contribute to tooling and frameworks that streamline deployment, monitoring, and troubleshooting

• A technical generalist who enjoys working directly with customers
• Comfortable diving into data models, APIs, integrations, and system debugging
• Able to translate manufacturing needs into elegant, scalable solutions
• A clear communicator who can build trust with both technical and non-technical stakeholders
• Energized by startup pace, ambiguity, and the ability to shape process from the ground up

• 2+ years in a customer-facing technical role (Solutions Engineer, Solutions Architect, Technical Account Manager, Integrations Engineer, etc.)
• Proficiency with Python, REST APIs, and scripting for integrations or automation
• Strong SQL skills and experience working with operational or production data
• Experience with ERP, MES, CRM, or manufacturing-related systems—or deep exposure to complex business workflows
• Ability to design, implement, and troubleshoot integrations across cloud services and third-party platforms
• Demonstrated ability to lead customers through technical onboarding and solution design

• Experience with…