Data & Reporting Senior Analyst, Claims Fraud & Recovery

Job Summary

As a member of the Fraud and Recovery Analytics team, the Data & Reporting Senior Analyst will be responsible for reporting, analysis, and data management for GI Claims Fraud and Recovery (F&R). This position will work globally and cross functionally with internal and external teams such as F&R Leadership, Regional Leads, Country Managers, F&R Performance as well as Claims, Risk, Legal, Compliance, Underwriting, and the Data Office.

The Data & Reporting Senior Analyst will also be responsible for supporting the delivery of the F&R analytics strategy in partnership with leaders and stakeholders in the F&R and Claims organizations. The role will need to understand business and stakeholder needs and develop insights and analytics in support of those needs while maintaining an approach of global consistency, transparency, and alignment.

Analytics will then be converted and used for insights for Claims, Underwriting and Product teams.

• Responsible for global reporting, analysis, and data management for GI Claims Fraud and Recovery
• Deliver monthly and quarterly results at a Global/ Regional/ Product level, including but not limited to Monthly Business Reviews, Quarterly Business Reviews, Deep Dive reporting, etc.
• Bring trend insights to F&R and Claims leadership and collaborate on the underlying story driving changes to metrics
• Perform analysis of fraud, recovery, and loss information and identify trends that will minimize business and operational risk as well as contextualize business changes
• Manage quality control process of data for Fraud and Recovery, i.e. gathering, cleansing, reconciling data and working with business managers to correct data
• Support data governance framework and processes within F&R and act as the point of contact with the AIG Data Governance team
• Develop, deploy, and manage production of visualization dashboards for internal and external stakeholders
• Build analytical capabilities leveraging in-house and vendor technologies
• Support digital and data projects and liaise with the AIG Data Office and third parties on data-related tasks, e.g. data mappings, data validation, user acceptance testing, etc.
• Work in close partnership with F&R Regional Performance team to support operational and strategic deliverables
• Support risk management efforts and manage analytical models
• Conduct industry research and incorporate data from external resources into current reporting work streams
• Support strategic projects and initiatives

• 6+ years in Business Analysis, Risk, Fraud (investigative services) and/or Claims Recovery
• Bachelor’s degree in computer science, business, finance or related field
• High proficiency in MS Office applications, including Excel, Power point, Word, Access
• Experience with Power BI, Tableau, or other data visualization tools to transform data into meaningful dashboards
• Intermediate knowledge of SQL and/or Python
• Experience working with and interpreting large sets of data
• Excellent verbal, written, and presentation skills are necessary
• Analytical, critical‑thinking and problem‑solving abilities
• Ability to manage multiple deliverables
• Ability to collaborate with cross‑functional teams

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far‑reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever‑better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond…