Production Support Lead, GenAI

At AIG, we’re reshaping how the world manages risk, and we’re inviting you to be a key part of that transformation. As our
** Production Support Tech Lead - GenAI
** you will have the opportunity to make a meaningful impact, leveraging and further developing your skills to guide groundbreaking AI initiatives. If you’re looking for a place to grow your career and where your contributions will shape the future, AIG is where you belong.  As
** Production Support Lead**, you will be at the forefront for creation of Operational Excellence & Business Continuity plan, being complainant and managing risk to production environment, clear and detailed knowledge management, monitoring cost and usage, Innovation & Continuous Improvement, define and establish  Metrics & Performance  for all the application under the GenAI Assist program. This is a unique opportunity to shape our AI-driven future, fostering innovation through modern development practices and delivering high-impact software that will drive business growth.

* Responsible for applying industry best practices to put a standard support model and process for our GenAI Assist Platform
* Potentially test, debug, and perform analysis of incidents reported from users.
* Responsible for change management co-ordination for production releases and upgrades
* Ensuring that production changes are reviewed and validated in production to avoid/minimize production issues
* Develop and maintain monitoring dashboards for various components in the application
* Problem Management – support and drive detailed root cause analysis of production issues, work with the Application Delivery, platform, Dev Ops and Business teams to address and provide remediation
* Provide regular verbal and written communications regarding status, risks, issues. makes recommendations for remediation or change
* Working with development teams ensure functionality deployments are completed without incident and with adherence to proper procedure
* Identify opportunities for application tuning
* Review, maintain and enhance application Run Books
* 10+ years of experience with providing support of application platforms at the enterprise level including incident management, patches, vulnerabilities, change management, monitoring, and continued platform improvement.
* Good knowledge in process to handle L2/L3 production issues
* Hands on experience on collaboration with multiple stakeholders / managers to perform incident management conduct RCAs and drive continuous improvement in application stability.
* Configured and maintained observability capabilities across critical applications and infrastructure, ensuring stability and visibility into application health and usage
* Hands on experience to monitor the production applications using monitoring tools such as Dynatrace, Splunk, cloud watch.
* Experienced in identifying performance bottle necks and issues.
* Experience in developing/supporting Java J2EE applications using Spring, Spring Boot, Microservices, REST API, Angular, XML and JSON.
* Developed a detailed run book / Knowledge Management documentation
* Good experience in Splunk search, dashboards creation and Alert generation.
* Worked on Global Agile Development teams
* Providing end user communications for critical issues with ETAs. Conducted Daily application health checks are performed to ensure the smooth running of the application.
* You are knowledgeable about ethical standards and controls for Generative AI and have worked in supporting AI/ML based enterprise application within large enterprises.
* You have development experience on enterprise application
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