Desktop Support Analyst

Your responsibilities

• Respond and provide end users with a positive experience by meeting their technical needs.
• Diagnose and resolve unique problems associated with application software and operating systems.
• Configure, deploy, decommission, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment.
• Maintain inventory of installed software, manage software licensing, and create policies and procedures for upgrades.
• Manage and support Active Directory (AD) on a Windows Server 2016/2019 environment.
• Employee onboarding/offboarding.
• Rotating availability for after hours support/upgrades.

• Knowledge of general Information Technology – particularly Active Directory, Office
  365 and VMware.
• Experience with multiple backup systems, including Veeam.
• Solid understanding of vulnerability management.
• Solid understanding of network troubleshooting experience (TCP/IP, DNS, DHCP, SFTP, VLAN).
• Superior organizational skills and precise attention to detail.
• Experience working in a small environment (Less than 50 Servers / 100 PCs).
• Experience with cloud providers including Azure and/or AWS.

• Bachelor’s degree in information technology, computer science or related field.
• 2 + years of hands-on desktop support.
• Technical Certifications (A+, Security+, MCSE, etc.).
• Experience in programming/scripting Languages (Python, Power Shell, C#) are a plus.

EARNEST Partners is an award-winning, employee-owned asset management firm headquartered in Atlanta. We manage over $30 billion in equities and fixed income assets for a diverse client base, including corporate pension plans, state and municipal retirement systems, foundations, endowments, and high-net-worth individuals. Our collaborative and fast-paced culture values high-caliber talent, innovative thinking, and a passion for learning.

We believe the quality and experience of our team is an important competitive advantage.

Please visit  to learn more about our company.