Senior ServiceNow Developer CSDM CMDB

Service Now Developer – IT Workflows / CMDB/CSDM

Join Capgemini as a Service Now developer focusing on IT workflows, CMDB, and CMDB Service Management Data Model (CSDM). You will design and develop CMDB data models, CI classes, and relationships; implement and maintain Discovery and Service Mapping; integrate external data sources; ensure data integrity and compliance; collaborate with stakeholders; develop dashboards and reconciliation processes; troubleshoot issues; and document architecture.

• Design and develop CMDB data models, CI classes, and relationships.
• Implement and maintain Discovery and Service Mapping to populate and update the CMDB.
• Integrate external data sources with the CMDB using APIs, MID Servers, and ETL tools.
• Ensure data integrity, normalization, and compliance with CMDB governance policies.
• Collaborate with stakeholders to define CI requirements and support ITSM, ITOM, and other Service Now modules.
• Develop and maintain CMDB health dashboards, audits, and reconciliation processes.
• Troubleshoot and resolve CMDB-related issues, including data quality and performance.
• Document CMDB architecture, processes, and procedures.
• Stay current with Service Now platform updates and CMDB best practices.

Required Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• 3+ years of hands‑on experience with Service Now CMDB / CSDM development and administration.
• Strong understanding of CMDB / CSDM data models, CI classes, and relationships.
• Experience with Service Now Discovery, Service Mapping, and MID Server configuration.
• Proficiency in scripting (JavaScript, Glide) and Service Now APIs.
• Familiarity with ITIL and Configuration Management processes.
• Strong analytical and problem‑solving skills.
• Excellent communication and documentation abilities.

Preferred Qualifications:

• Service Now Certified System Administrator (CSA).
• Service Now Certified Implementation Specialist – CMDB / CSDM or Discovery.
• Experience with third‑party integration tools (e.g., SCCM, Solar Winds, Qualys).
• Knowledge of ITOM, ITSM, and Asset Management modules.
• Experience in Agile/Scrum environments.

$133,650 – $160,000 USD base salary (range may vary based on location, experience, and business needs). Variable incentives, bonuses, or commissions may also apply.

• Paid time off (vacation, holidays, personal days, and sick leave) based on employee grade.
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada).
• Retirement savings plans (401(k) in the U.S., RRSP in Canada).
• Life and disability insurance.
• Employee assistance programs.
• Other benefits provided by local policy and eligibility.

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity or expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status, or any other characteristic protected by law.