Platform Solution Architect CSM Pre Sales

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Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Mid‑Senior level

Full‑time

Engineering and Information Technology

IT Services and IT Consulting

• Proven experience as a Solution Architect, SME, or Consultant with deep expertise in Service Now CSM and ITSM transformation.
• Ability to translate complex technical solutions into clear, value‑driven narratives for both technical and business stakeholders.
• Strong analytical and problem‑solving skills with a focus on aligning architecture to business outcomes.
• 3+ years of hands‑on experience in Service Integration, including design, transition, and operations.
• 3+ years of experience in Service Now ITSM/CSM module configuration, administration, or business analysis.
• Familiarity with other service management platforms (e.g., BMC Remedy, Kinetic Data).
• Experience with Service Request Management, Service Catalog, and non‑core Service Now modules (e.g., Service Portfolio, HRSD, Security Ops).
• Exposure to Service Asset & Configuration Management (SACM) and Organizational Change Management (OCM).

• Own the end‑to‑end solution architecture across transition, run, and transformation phases within the Service Now portfolio.
• Lead the development of reusable, scalable solution components including proposal decks, effort models, and delivery frameworks.
• Collaborate with delivery leads and SMEs to ensure technical feasibility, cost‑effectiveness, and alignment with client SLAs.
• Define and document testing strategies, customer responsibilities, and phased implementation plans.
• Integrate OCM and Run & Maintain packages into solution proposals to support long‑term client success.
• Guide and mentor virtual teams, ensuring architectural consistency and delivery excellence across regions.
• Support commercial teams in drafting SoWs, SLAs, and reviewing service credits/penalties.
• Contribute to sales‑to‑delivery handovers, ensuring smooth transitions and aligned expectations.

• Strong leadership and stakeholder management skills with the ability to influence across portfolio towers.
• Deep understanding of the vendor and partner ecosystem, including Capgemini‑preferred tools and platforms.
• Experience in enterprise‑level consulting, due diligence, and advisory for complex deals.
• Ability to cost solutions, identify risks, and align pricing with client expectations and market benchmarks.
• Familiarity with global delivery models, including offshore coordination and GDC collaboration.

Base compensation range for this role in the posted location is: $160,000 to $200,000 Base Pay USD. Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting.

This range may be subject to change as permitted by law. The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction. These may include, but are not limited to:
Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity. It is not typical for candidates to be hired at or near the top of the posted compensation range. In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

• Paid time off based on employee grade (A‑F), defined by…