Client Connectivity Solutions Consultant; Servicing

Client Connectivity Solutions Consultant (Servicing)

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At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

Try new things, learn new skills and discover what you excel at—all from Day One.

The Client Connectivity Solutions Consultant is responsible for maintaining our client’s connections throughout the life of their integration with U.S. Bank for optimal performance. Clients may choose to interact with their data via Application Programming Interface (API) or file-based transmission and our Client Connectivity center of excellence is here to facilitate along the way. Our Client Connectivity Solutions Consultant assists clients as their connections require modification and orchestrates client migrations to new services.

From managing technical inquiries to orchestrating in-depth testing, we’re looking for someone with a background in collaboration across business and technical teams to contribute to the success of our clients’ onboarding.

• Oversee the client onboarding journey, ensuring that our business clients can easily identify the preferred solution and integrate their application seamlessly with U.S. Bank.
• Be the subject matter expert with in-depth knowledge of our connectivity solutions and quickly facilitate client inquiries, ranging from access requests to technical assistance.
• Serve as a single point of contact to orchestrate the activities required for clients to quickly launch their application, guiding them through the process and tracking their progress to validate readiness for launch.
• Analyze design and make recommendations to promote best practices and efficiency, coordinating with internal teams and vendors to fulfill client inquiries and fostering multi-departmental collaboration.
• Assist with the configuration of Apigee and Sterling File Gateway for prompt client onboarding, drafting documentation to improve operational processes and preparing handoffs to production assistance teams after launch.
• Ensure readiness by creating workflows, procedures, and training materials for both internal teams and clients; collect client feedback, provide insights to stakeholders, and find opportunities for continual improvement.

• Bachelor's degree, or equivalent work experience
• Typically, four or more years of related experience

• Expert experience supporting or configuring API solutions, including ability to configure and troubleshoot complex configurations.
• Experience consulting with clients to resolve issues on demand during live troubleshooting sessions.
• Hands‑on experience with Postman and Insomnia, along with a solid understanding of Apigee Management.
• Positive, team‑oriented attitude with strong verbal and written communication skills.
• High attention to detail, information design, and visual presentation with strong organizational skills.
• Strong influencing and partnership/collaboration skills to drive cross‑functional teams.
• Ability to manage multiple highly visible and complex tasks/projects and deadlines simultaneously with limited supervision.
• Ability to quickly learn new skills and processes while being adaptable to changing requirements.
• Experience working in a client‑facing role overseeing technical solutions.
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications;
  Jira, Confluence, PowerPoint, SharePoint, and Service Now experience is a plus.

This role requires working from a U.S. Bank location three (3) or more days per week. If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please…