Site Administrator Client Tech Support

About Us:

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world's most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.

Headquartered in Chicago, with locations in 50+ countries across the world, BCD M&E's team of 1,800+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.

While we can't guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something.

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We're looking for a Client Technology Solutions Specialist to join our dynamic team. In this role, you will work alongside your teammates and clients to provide technical support, consultation and strategy with all aspects of Meeting Technology (primarily Cvent). This role combines technical expertise with strategic consulting, ensuring that technology solutions empower the department and streamline event operations. You will primarily work in Cvent and your day-to-day functions will include Meeting Request Form management, strategic meetings workflow management, general system administration, website template creation & design and data accuracy.

You will be integral to helping ensure the client's instance of Cvent is running optimally while partnering on future strategies to make their instance best in class.

• You will be the primary point of contact for all meeting operations functional areas utilizing customer-specific technology, assisting with any technology questions and challenges; this includes other BCD M&E employees, Multiple Third-Party Logistics Partners and Client.
• Offer technical assistance and operational insights for Clients Instance of Cvent during the integration of meeting technologies, which will include group travel booking systems; virtual card integrations, CRM integrations and more.
• Serve as the primary Cvent system administrator, managing all settings, permissions and maintenance to support ongoing technology functionality; ensuring operational efficiency for all Logistics Partners.
• Collaborate with client to formulate an annual technology strategy.
• Work together with the client to maintain the integrity of Cvent technology within broader technology roadmaps and workflows.
• Consult with department leaders on best practices for utilizing technology to maximize strategic impact and streamline event management processes.
• Work with department leaders to develop and update Cvent technology policies.
• Lead the deployment of multiple event technologies, ensuring they align with all operational needs and client goals.
• Develop and improve workflows and automations, creating templates and notifications to enhance system efficiency.
• Partner with the Event Operations team to build and maintain account-level attendee registration website templates.
• Analyze current processes, identifying areas for optimization and implementing technology solutions that enhance team efficiency and effectiveness.
• Present timely and accurate Cvent technology updates to the client whilst outlining all risks and benefits associated to updates including recommendations for the client's instance.
• Ensure all workflows and system configurations are aligned with Strategic Meetings Management principles.
• Design and deliver training sessions for team members, focusing on effective use of event technology and data input procedures.
• Design and deliver training sessions for new market implementations, focusing on technology adoption.
• Provide ongoing support and troubleshooting for end users, ensuring they feel confident and proficient with the technology.
• Identifying, documenting and managing Cvent changes and enhancements providing recommendations to client and team.
• Develop accompanying Cvent guides and update existing SOPs as technology and process changes occur.

• All things Cvent - expertise is a must! Minimum 5 years meeting industry experience with a focus on Cvent Administration.
• Strategic thinking and problem solving abilities with a focus on driving process improvements, optimizing resource utilization and enhancing program awareness.

• Communication, negotiation, and interpersonal skills
  , with the ability to effectively interact with internal teams, third-party logistics partners and clients.
• Anticipating client and team needs
  . You are proactive, adaptable and results-oriented, with a strategic mindset and attention to detail.
• Working collaboratively
  . You're team player with…