Production Support Lead, GenAI

Production Support Tech Lead - GenAI Be part of something groundbreaking

At AIG, we are making long‑term investments in a brand‑new, innovative Generative AI team, designed to explore new possibilities for how artificial intelligence can be applied in insurance and beyond, and we need your help.

With the support and investment needed to explore new frontiers in generative AI, you’ll be working alongside talented colleagues, innovating and leading projects that will transform how we manage risk and serve our customers.

This team is central to our vision of the future and the core of our business offering. We will incorporate best‑in‑class engineering and product management principles and your guidance and collaboration will be critical to its success. To rapidly advance and innovate, we need your skills and expertise to build and scale world‑class products. If you’re excited by the opportunity to create meaningful impact, we’d love to hear from you.

AIG is a leading global insurance organization providing a wide range of property casualty insurance and other financial services. We provide world‑class products and expertise to businesses and individuals in approximately 190 countries and jurisdictions.

At AIG, we’re reshaping how the world manages risk, and we’re inviting you to be a key part of that transformation. As our Production Support Tech Lead - GenAI you will have the opportunity to make a meaningful impact, leveraging and further developing your skills to guide groundbreaking AI initiatives. If you’re looking for a place to grow your career and where your contributions will shape the future, AIG is where you belong.

As Production Support Lead
, you will be at the forefront for creation of Operational Excellence & Business Continuity plan, being complainant and managing risk to production environment, clear and detailed knowledge management, monitoring cost and usage, Innovation & Continuous Improvement, define and establish Metrics & Performance for all the application under the GenAI Assist program. This is a unique opportunity to shape our AI‑driven future, fostering innovation through modern development practices and delivering high‑impact software that will drive business growth.

• Responsible for applying industry best practices to put a standard support model and process for our GenAI Assist Platform

• Potentially test, debug, and perform analysis of incidents reported from users.

• Responsible for change management co‑ordination for production releases and upgrades

• Ensuring that production changes are reviewed and validated in production to avoid/minimize production issues

• Develop and maintain monitoring dashboards for various components in the application

• Problem Management – support and drive detailed root cause analysis of production issues, work with the Application Delivery, platform, Dev Ops and Business teams to address and provide remediation

• Provide regular verbal and written communications regarding status, risks, issues. makes recommendations for remediation or change

• Working with development teams ensure functionality deployments are completed without incident and with adherence to proper procedure

• Identify opportunities for application tuning

• Review, maintain and enhance application Run Books

• 10+ years of experience with providing support of application platforms at the enterprise level including incident management, patches, vulnerabilities, change management, monitoring, and continued platform improvement.

• Good knowledge in process to handle L2/L3 production issues

• Hands on experience on collaboration with multiple stakeholders / managers to perform incident management conduct RCAs and drive continuous improvement in application stability.

• Configured and maintained observability capabilities across critical applications and infrastructure, ensuring stability and visibility into application health and usage

• Hands on experience to monitor the production applications using monitoring tools such as Dynatrace, Splunk, cloud watch.

• Experienced in identifying performance bottle necks and issues.

• Experience in developing/supporting Java J2EE…