Product Design Researcher

Position: Product Design Researcher (3 openings)
This job is with Coca-Cola, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Our Purpose and Growth Culture:
We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors - curious, empowered, inclusive and agile - and value how we work as much as what we achieve.

We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
Digital products play a central role in how we create value for customers, support the teams who serve them, and shape the consumer experience. Our product organization brings together small, empowered teams that move with clarity, speed, and purpose, enabling digital to be a meaningful source of advantage across our operating unit.
Our work touches on the experiences that keep the business running, including customer journeys, service delivery, sales workflows, and the systems that connect them. We are raising our standards for product craft and rebuilding the platforms behind these experiences.
We are hiring multiple Product Design Researchers as part of building a strong in-house design and research practice. Researchers partner closely with Product Managers, Designers, Engineers, and Data teams to bring deep user understanding into the decisions that shape our products and services. If you are energized by uncovering user needs, translating ambiguity into clarity, and influencing direction through evidence, we would love to meet you.
Note - we currently have 3 Product Design Researcher opportunities available, all represented by this posting.
About the Role
Product Design Researchers  are embedded members of empowered product teams, bringing user insight into every stage of discovery and delivery. In this role, you'll work closely with Product, Design, Engineering, and Data partners to clarify problems, evaluate ideas, reduce risk, and strengthen product judgment.
You will design and lead research that reveals unmet needs, tests assumptions, and ensures what we build is truly valuable for customers, partners, and internal users. Your work will influence day-to-day product decisions as well as broader journey and experience strategy across a complex ecosystem.
This role is a strong fit for researchers who thrive in product environments, enjoy mixed-methods thinking, and are motivated by turning insight into clear, actionable direction.
Responsibilities:
Research Leadership & Discovery

• Plan and lead end-to-end research using interviews, usability testing, concept evaluations, diary studies, and lightweight surveys

• Shape discovery by defining research questions, uncovering unmet needs, and clarifying user pain points across customer, partner, and associate journeys

• Evaluate solutions through rapid prototyping tests, comparing design concepts, and identifying usability risks early
Insight Synthesis & Storytelling

• Analyze and synthesize qualitative and quantitative signals, including interviews, field observations, surveys, behavioral data, and analytics

• Translate insight into clear, structured findings that inform product decisions and priorities

• Create research artifacts such as journey maps, mental models, service blueprints, and opportunity frameworks
Continuous Learning & Influence

• Embed continuous research into product team rhythms through regular touchpoints and lightweight studies

• Partner with Product and Design…