Customer Success Manager - Tableau

This CSM role will work with Tableau customers to understand their business objectives and provide technical guidance to deliver business value. They will partner with sales and orchestrate internal resources to drive customer health, increase user adoption, and reduce attrition.

These activities will enable you to proactively set the customer up for success through optimization of the platform, with special care during critically important peak events. This will require deep technical knowledge of the Salesforce platform, and the ability to work closely across internal and external teams to provide a unified Signature experience.
** Your Impact
*** Serve as the single point of customer accountability responsible for orchestration of all Signature deliverables, experience, and renewal, and expansion.
* Cultivate and maintain stakeholder relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature.
* Help your customers achieve their business goals and outcomes on the Salesforce platform by:  + Coordinating the completion of the Signature Success catalog of services as required for your customer.  + Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer.  + Acting as an advisor to your customers for the adoption of new features of Salesforce’s annual release schedules and identifying potential challenges and risks to your customer's implementation.
* Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success.
* Act as an advocate for customers during the triage and resolution of high severity cases to assist with the timely resolution of these issues.
* The CSM may be required for occasional travel to customer sites and may need to be available for some after-hour or weekend coverage depending on the customer’s need.
** Minimum Requirements
*** Minimum of 8 years work experience in one or more of the following:
Technical Customer Success, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture.
* Experience with Tableau products, and/or a competing platform (i.e. Microsoft Power BI, Looker, Qlik, Micro Strategy, Domo)
* Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level.
* Skills for both analyzing technical concepts and translating them into business terms and for mapping business requirements into technical features.
* Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners.
* Knowledge of software development process and design methodologies.
* Experience leading efforts of cross-functional teams to facilitate resolution or disposition of customer needs or projects.
** Preferred Requirements
*** Salesforce product certifications are a plus (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant,Tableau Desktop, Tableau Server, Tableau Data Analyst).
* Knowledge of Salesforce products and features, capabilities, best use, and how to deploy.
* Experience working with Enterprise-level customers.
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* Note:

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* ** This is an office-flexible role. The expectation is to be in-office 3 days a week. (Seattle/Bellevue, Chicago/Indianapolis, Atlanta).
** Our Investment In You
* World-class enablement and on-demand training - check out  for a sneak peek
* Exposure to executive thought leaders with a passion for living our values
* Clear path to promotion with accelerated leadership development programs
* Weekly 1:1 coaching with your leadership
* Fast Ramp mentorship program
* Week-long product bootcamp
* Sandler Sales Training Volunteer Opportunities
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