Program Manager, OCC Disruption Containment Technology Strategy

How you'll help us Keep Climbing (overview & key responsibilities)

At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all of our customers during their travels with us and aim to deliver an elevated experience.

The Disruption Containment team in OCC and Ops Analytics improves Delta’s operations by promoting quicker, smarter decisions using real-time data, predictive analytics, collaboration, and analysis to reduce disruption and optimize customer experience cost-effectively. The tech strategy team defines the vision and priorities for disruption containment technology and data, manages the OCC tech roadmap, oversees IT capital, and develops initiatives for enterprise and frontline value.

To support these efforts, the team seeks a technology strategy program manager who will:

• Support the development of the technical vision and roadmap for Disruption Containment tooling.
• Conduct research on emerging technologies and assess feasibility for integration into OCC systems.
• Collaborate with product owners and architects to align delivery with strategic goals.
• Partner with OCC leaders, IT leadership, and cross divisional stakeholders to gather and refine disruption containment technology requirements.
• Assist in defining use cases, capabilities, business requirements and translating them into technical specifications.
• Contribute to the scoping and shaping of simulation platforms and digital twin capabilities.
• Monitor industry trends and identify opportunities for innovation in operational reliability.

• 3+ years of experience in technology strategy, product development, or analytics.
• Familiarity with AI/ML, simulation, and optimization technologies.
• Strong research and synthesis skills with ability to communicate complex ideas.
• Ability to work collaboratively in cross-functional teams.
• Consistently prioritizes safety and security of self, others, and personal data.
• Embraces diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States.

• Bachelor's degree in Engineering, Computer Science, or related field.
• Master's degree in Engineering, Data Science, or Business.
• Experience with airline operations and OCC technology platforms.
• Background in enterprise architecture or product ownership of analytics tools.

• Competitive salary, industry-leading profit sharing program, and performance incentives
• 401(k) with generous company contributions up to 9%
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affiliated Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process.

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