Senior Director - Enterprise Resiliency Planning & Execution

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Regular or Temporary:

Regular

Language Fluency:
English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

The Senior Director of Enterprise Resiliency Planning & Execution is a pivotal leadership role within Core Technology & Operations, charged with ensuring the organization's ability to withstand and recover from disruptions across its technology ecosystem. This role will define and operationalize a comprehensive resiliency strategy that safeguards critical services, aligns with regulatory expectations, and strengthens enterprise stability.

By designing and executing rigorous testing programs, validating resiliency capabilities against defined requirements, and driving continuous improvement, this leader will help deliver a technology environment that is resilient, predictable, and trusted. The position reports directly to the Head of Enterprise Production Services and serves as a key influencer in shaping the enterprise's resiliency posture.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

Primary

Roles & Responsibilities

1. Set strategic direction for the assigned work area in alignment with the Business Strategy and Technology standards and provide thought leadership in the development of an enterprise strategic IT plan.

2. Develop and lead a high-performing team, fostering a culture of collaboration, innovation, and continuous improvement.

3. Provide triage leadership and communications for all high-priority incidents, ensuring effective and timely resolution of issues to minimize business and client impact.

4. Collaborate with cross-functional teams to perform Problem Management for all high-priority incidents, identifying root cause, identifying, and implementing the permanent fix.

5. Maintain a high level of awareness and understanding of existing and emerging technologies, as well as industry and bank issues, to effectively match them.

6. Utilize ITIL framework expertise to establish and enhance Incident and Problem Management processes.

7. Establish key performance indicators (KPIs) and metrics to measure the effectiveness of Stability, Incident Management and Problem Management processes.

8. Liaise with executive leadership to communicate application/system stability, Incident Management and Program Management status, providing recommendations for improvement.

9. Plan and develop budgets and performs salary administration duties to meet budgetary goals.

10. Drive the development and maintenance of a knowledge base to streamline incident resolution and problem identification.

11. Lead staff (to include development, counseling, conducting performance appraisals, setting performance expectations etc.) and evaluate processes on a regular basis. Implement new or improved processes or procedures that improve quality of work produced by the unit or eliminates/reduces operating expenses.

12. Maintain appropriate Risk Profile through owning the first line of Risk defense, proactively identifying risks, and implementing the necessary mitigations where warranted. Partner effectively with 2nd line of defense, Auditor, and regulators to ensure Risk is identified and mitigated appropriately.

QUALIFICATIONS

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelor's degree in Computer Science, Information Systems, Engineering or related disciplines

2. Equivalent combination of advanced education and related experience, which could include any combination of:
Ten or more years' experience managing system/application engineers and leading production support/operations in an enterprise-scale environment, Five years' relevant business experience (i.e. making technical-related decisions on the business side), Five years' managing a large staff, (including managing managers), and Five years' experience with budget responsibilities

3. Proven experience driving incident management triage and establishing strong command and control and clear accountability and methodical evaluation of complex issue scenarios

4. Proven experience with IT service…