Technical Support Specialist G6

** Meet the Team*
* The Workforce Experience team is responsible for all end-to-end processes and systems that support our workforce from Hire-to-Retire, to Collaboration and Service Desk. Working closely with our partners, this team will take the employee experience for all of Cisco to outstanding levels - and show our customers and partners what is possible!

The Workforce Experience team within Cisco IT, is responsible for providing a premier employee experience so that Cisco can continue to be ranked highly as one of the best places to work

One of the foundational pillars of that experience is our C-level executives' ability to be productive with their devices, software, tools, and technology. We are seeking an outstanding Technical Support Specialist that is motivated and committed to keeping our C-level execs productive and delighted with a top level executive support experience!

** Your Impact*
* We're seeking a talented and experienced and self-motivated professional who has a genuine focus on executive success, operational excellence, and helping others. The responsibilities of our C-suite IT Support Team include:

** Executive Engagement & Advocacy*
* Serve as the CxOs main point of contact and build long-term relationships with assign clients-Advocate for unique solution & services for our CxOs Deliver high-quality, white glove, one-on-one support to our executive leadership team (ELT)
Train and educate ELT & supporting staff on Cisco workplace applications and technologies Lead projects to deliver new services, innovations, and/or process improvements to Cisco ELTDevelop strong relationships with IT leaders and technical specialists. Easily and effectively advocate and engage these groups when needed Support high level internal meetings and impactful customer visits in the Boardroom and Customer Experience Center Work with clients to resolve logistical and technical requirements for the quarterly Board of Directors Meeting and Investor Relations Call

** IT Technical Support*
* Deliver remote and onsite support (e.g. CxO home support)
Travel locally, regionally, and internationally Respond to executive team support needs quickly and effectively and participate in 24/7 on-call rotations Support all technical setup and requirements of the Boardroom, including working with partners, vendors, and internal Cisco teams to maintain and upgrade in room solutions and resources. Work with our clients to coordinate and handle executive Boardroom engagements and provide in meeting support.

Drive and coordinate client updates and resolutions. Maintain constant communication to whom you support, their executive assistants and IT Leadership.

** Continuous Development*
* Develop solid technical & process-level understanding of Cisco IT services, apps, and technologies deployed to service our ELTs. Maintain knowledge of current technology, equipment, services, and standards for IT.Implement personal development plans to continually innovate cloud, desktop, network, video, mobile technologies for Cisco employee workforce efficiency.

** Minimum Qualifications*
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** Extensive End-User Support

Experience:

** BS/BA degree or Relevant 3-5 years of experience in hands-on technical support, including desktop, mobile device, email, and phone support.

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** Operating System Proficiency:
** Expertise in current Windows and/or Mac operating systems.

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** Core Infrastructure Knowledge:
** Experience with Active Directory, Microsoft 365 (O365) administration and troubleshooting,

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** Hardware & Software Troubleshooting:
** Ability to diagnose and resolve complex hardware, software, and networking issues with meticulous attention to detail.

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** Audiovisual (AV) & Conferencing Tools:
** Familiarity with troubleshooting AV equipment and remote conferencing tools such as Zoom or Web Ex.

** Preferred Qualifications*
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** Exceptional Customer Service:
** A strong, positive, and professional customer service orientation is paramount, ensuring a high degree of customer satisfaction for VIP users.

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** Excellent Communication

Skills:

** Superior verbal and written communication skills, with the ability to break down complex technical information for non-technical users and communicate effectively with management.

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** Patience and Professionalism:
** An "endless amount of patience" and a polite, cultured demeanor when dealing with high-level personnel.

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** Problem-Solving & Judgement:
** Strong analytical skills and the ability to prioritize work, exercise good judgment, and manage multiple tasks independently.

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** Proactive & Meticulous:
** A proactive approach to IT support, sometimes involving comprehensive project management for new hardware rollouts and ensuring a seamless experience with meticulous attention to detail.

** Why Cisco?*
* At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and…