Senior Governance Lead, AI Data

How You'll Help Us Keep Climbing (overview & key responsibilities)

At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all our customers during their travels with us and aim to deliver an elevated experience.

Delta is focused on sustaining a strong IT operation, growing our capabilities, and maximizing optimization across each of our tech hubs to elevate the travel experience for our customers and empower our 90,000 Delta people.

Delta’s Revenue Technology, Loyalty, and Data Analytics organization unites several groups to achieve strategic business goals and technical solutions that create opportunities for us to innovate on behalf of our customers.

Data & AI Governance Analyst will support and assist adoption, of the Enterprise-wide Data & AI Governance Program. This role is responsible for contributing to establishment and sustainability of the governance program through the creation and implementation of data governance standards, supporting implementation plans and procedures, and to provide training and support, to peers and business units..

We value our data as an asset. In this role, you will be a key enabler for unlocking the value of our data and getting it ready for AI! You will work closely with privacy, compliance, architecture teams, as well as business stakeholders, data consumers, data producers, and data engineering to assist in the development appropriate controls, processes, governance guidance.

• Contribute to the enterprise Data & AI governance roadmap across various domains like Customer, Flight Ops, CX, Digital, Loyalty, Finance, HR, etc.

• Participate in the selection, implementation and adoption of the enterprise-wide data catalog, data quality and data observability solutions

• Ensure the development of a data products marketplace

• Develop and assist business and IT units in the implementation of AI governance standards, policies and frameworks, ensuring AI systems are ethical, fair, transparent, and compliant with applicable laws and regulations

• Assist in the creation and maintenance of key governance roles such as Business data Owner, Data Steward, Technical Steward.

• Collaborate with data producers and consumers to set data quality expectations, SLAs and monitoring requirements

• Work with business leaders and business analysts to ensure metrics are defined and agreed

• Collaborate with leadership across the organization to identify business needs and implement Data & AI Governance and Stewardship capabilities

• Ensure Data & AI Governance and Stewardship processes are aligned with appropriate enterprise processes

• Bachelor’sdegree in Science, Statistics, Engineering, Business Administration or similar field of study or 10 years equivalent related experience

• 5+years of experience of data governance expertise

• Knowledge of data governance practices, business and technology issues related to management of enterprise information assets and approaches related to data protection

• Experience in creating relevant relationships with peer partners, business and IT leaders,SMEs, and technologists

• Experience in creating data governance policies, standard, processes, and implementation plans

• Experience implementing and utilizing data catalog tooling such as Collibra, Alation,Unity, Data Zone etc.

• Knowledge of AI & ML observability and guardrail tools and techniques such as model drift management

• Abilityto translate business requirements into critical data dependencies and requirements

• Experience with Data Governance Guiding Bodies such as Data Governance Council

• Experience assisting business units with standards implementation plans

• Familiarity with Data Domain organization/taxonomy, and Master Data Management concepts

• Abilityto work collaboratively across teams

• Understanding of the origins of data quality definition, rules, and controls

• Abilityto communicate effectively via multiple channels (verbal, written, etc.) with technical and non-technical staff

• Abilityto routinely interact with multiple levels of the organization including executive level members of the organization

• Abilityto work with the data warehouse users, IT Business Analysts and all levels ofthe organization including senior leadership

• Confidence to dive into data, understand it inside out and how it connects to our stakeholders businesses

• Solid business acumen, and critical problem-solving ability, with a capacity for strategic thinking

• Extremely strong interpersonal and communication skills, with the ability to communicate technical concepts clearly

Bachelor’s degree in Science, Statistics, Engineering, Business Administration or similar field of study or 10 years equivalent related experience

5+ years of experience of data governance expertise

Knowledge of data governance practices, business and technology issues related to management of enterprise information assets and approaches related to data protection

Experience in creating relevant…