GPS - ServiceNow Developer - Supervising Associate

The opportunity

EY Government and Public Sector (“GPS”) is seeking a talented and experienced Service Now Developer/Administrator to join our team. This individual will play a key role in the design, development, and administration of the Service Now platform, including configuration, customization, and integration of the platform with other enterprise systems. The ideal candidate will have experience in both the administrative and development aspects of Service Now, with a strong focus on delivering high‑quality solutions that improve business processes.

• Configure and manage Service Now instances, ensuring the platform is performing optimally.

• Administer user roles, permissions, and security settings in accordance with company policies.

• Perform routine system maintenance, including upgrades, patch management, and performance monitoring.

• Troubleshoot and resolve issues within the Service Now platform, ensuring minimal downtime and maximum performance.

• Develop and manage Service Now workflows, notifications, and business rules to streamline IT and business processes.

• Design, develop, and customize Service Now applications and modules (ITSM, ITOM, SPM, etc.) based on business requirements.

• Create and manage custom scripts (e.g., Business Rules, Script Includes, UI Policies, etc.) using Service Now scripting languages such as JavaScript, Glide, and Angular
  
  JS.

• Build custom forms, reports, and dashboards for business users.

• Implement and manage integrations between Service Now and third‑party systems (REST/SOAP integrations, import sets, etc.).

• Provide technical expertise and training to users and other team members on Service Now functionality and best practices.

• Provide Tier 2/3 support for complex incidents or requests related to Service Now.

• Troubleshoot, debug, and resolve complex Service Now issues, ensuring fast resolution and minimal impact on business operations.

• Document solutions and issues in a knowledge base for future reference.

• Undergraduate degree in Computer Science, Information Systems, Business Administration or related field

• Proficiency in Service Now development including scripting business rules, workflows, and UI Policies.

• Experience with Service Now integrations (REST, SOAP, Import Sets).

• Familiarity with Service Now Studio, Service Portal, and other development tools within the platform.

• Knowledge of Service Now reporting, dashboards, and performance analytics.

• Experience with workflow tools

• Strong understanding of US Government’s expectations for IT control environment

• Ability to plan, execute and deliver on projects in a timely manner

• Ability to multi‑task on varying projects and initiatives

• Attention to detail; organized and thorough

• Excellent analytical and critical thinking skills

• Ability to work with a diverse and geographically distributed team

• 3+ years of experience as a Service Now Developer and/or Administrator.

• Strong hands‑on experience with Service Now ITSM, ITOM, SPM etc. modules is required.

• Service Now Certified System Administrator (CSA) is required.

• Service Now Certified Application Developer (CAD) is preferred.

• Ability to obtain and maintain a Top Secret Security Clearance

• Service Now Certified Implementation Specialist (CIS) in relevant modules (ITSM, ITOM, SPM etc.) is a plus.

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, both pension and 401(k) plans, a flexible time off policy with plus 19 observed holidays, and a range of programs and benefits designed to support your physical, financial and social well‑being.

Plus, we offer:

• Support and coaching from some of the most engaging colleagues in the industry

• Opportunities to develop new skills and progress your career

• The freedom and flexibility to handle your role in a way that’s right for you

As a global leader in assurance, tax, transaction and consulting services, we hire and develop the most passionate…