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HelpDesk/Support Technical Support

K-12 SaaS Support Specialist

Job in Atlanta, Fulton County, Georgia, 30383, USA
Listing for: Public Consulting Group
Full Time position
Listed on 2026-01-06
Job specializations:
  • IT/Tech
    HelpDesk/Support, Technical Support
Salary/Wage Range or Industry Benchmark: 55500 - 68400 USD Yearly USD 55500.00 68400.00 YEAR
Job Description & How to Apply Below
A leading public sector solutions firm in Atlanta, GA is hiring a support desk agent. This role involves managing customer support requests using K12 education software and ensuring quick resolution. Ideal candidates will possess strong communication skills and have 3+ years in SaaS support. Responsibilities include providing excellent service, troubleshooting issues, and documenting requests in the ticketing system. Compensation ranges from $55,500 to $68,400 with benefits like medical, dental, 401k, and PTO.
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