Associate Technical Solutions Specialist

Associate Technical Solution Specialist

About Us:

Euna Solutions is a leading public sector SaaS provider focused on delivering innovative solutions that empower public servants to thrive in an ever-evolving digital landscape. Our dynamic team values creativity, collaboration, and the ability to think outside the box. Join us and play a critical role in shaping how we communicate our brand and products to the world.

Why Join Us?

* Make an Impact:
Help shape how public sector organizations adopt and leverage technology to serve communities better.

* Growth Opportunities:
Be part of a growing company where your contributions will be valued and recognized.

* Collaborative Culture:
Work with a team of talented professionals passionate about making a difference.

If you're excited about driving meaningful impact through product marketing, we'd love to hear from you!

Job Overview &

Purpose:

Euna Solutions is seeking a Technical Solution Specialist to join our Enterprise Customer Programs Team. In this role, you will serve as a subject matter expert on our Euna Grants Powered by Ampli Fund platform, helping translate customer goals and business processes into effective product configurations. You'll play a key role in customer implementations, system configurations, troubleshooting, and internal collaboration-all aimed at ensuring successful adoption and ongoing use of our solutions.

This is a customer-facing and cross-functional position, requiring strong problem-solving skills, attention to detail, and a collaborative mindset. The Technical Solution Specialist must have the ability to perform configuration and troubleshooting independently while working effectively across a diverse set of customers and priorities. This role also supports the training and development of the Enterprise Customer Programs Team and works with cross-functional teams to better the Euna Grants Powered by Ampli Fund product.

Experience in implementations, customer support and/or testing or quality assurance is a must. Reporting to the Manager, Technical Solutions and working within the Enterprise Customer Programs team, this role works closely with the Project Managers and Implementation Managers.

Key Responsibilities:

Support Enterprise Customer Program needs, such as:

* Provide support for customer specific configurations, troubleshooting, and implementation requests, which may include, at minimum, workflows, reports, custom forms, custom fields, and financial management.

* Translate customer requirements into configured objects within Euna Grants Powered by Ampli Fund

* Tracks and documents application of configuration requirements and any additional services performed, questions remaining, or deviations from the plan

* Supports customer implementations which may include attending and participating in requirements gathering, training, configuration, or work, and testing sessions

* Augment Enterprise Customer Programs team resources for customer projects included data migration.

* Review and validate project-related configurations to ensure the outcomes meets the approved requirements

* Inform appropriate teams about unresolved internal issues and relay any necessary information learned from the configuration requirements customer interaction.

* Educate teams on the software so that they can then relay the proper training and configuration options to their customers.

* Assist in the more technical aspects of training, as well as in answering some customer questions.

Support Customer Support needs, such as:

* Provide customer service and troubleshooting with current customers

* Ensure timely processing of customer support requests and help resolve customer concerns

* Recognizes consistent product problem areas and follow escalation protocols when needed

* Create or research and execute test cases to ensure solution meets the documented requirements

* Document any issues identified during configuration and testing and provides results to appropriate project team personnel for resolution

* Participates in customer support process for ticket management which could include resolving escalated issues arising from Ampli Fund usage

* Supports ticket queue…