UX Researcher, New Business

Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

We are the now and the next. The power behind the people building the future. We are born from the spirit of innovation. We are created from the idea that people around the world want more, need more, deserve more. We are the home of the global digital revolution. We are CNN.

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CNN is looking for a Staff UX Researcher with our New Business team to help define the future vision of CNN’s new product initiatives, delivering insights to inform conversion, engagement and retention.

The ideal candidate is responsible for exploring insights about users through a variety of methodologies whether it be surveys, interviews, data analysis, usability studies, diary studies and ethnographic observation, or new methods. UX Researchers own the research process from screening participants and defining test plans to analyzing data and synthesizing results in a fast‑paced and collaborative environment.

We seek individuals who have a combination of direct‑to‑consumer product expertise, data literacy, content development and a growth mindset. We are seeking individuals with a mixed‑methods background (comfortable with qualitative and quantitative methods) who will design and execute studies that address both user behavior and attitudes, using the right methodology for the right questions.

• Develop research plans in partnership with Product leads, Product Designers, and other stakeholders, choosing the methods (qualitative, quantitative, mixed) to best inform research needs.
• Conduct research that drives product insights to inform decision making and prioritization of product features/enhancements that increase user engagement, conversion and retention.
• Effectively communicate findings from a variety of inputs including analytics, survey results, user behavior, and other data to craft actionable and unbiased recommendations.
• Establish strong and productive relationships with product management and cross‑functional teams to understand the needs of the business and use that knowledge to inform research strategy.
• Collaborate cross‑functionally around strategic initiatives to align resources and methodology with business needs.
• Self‑starter and able to manage projects and deadlines, whilst also being able to pivot as needed.
• Adept at mentoring junior researchers.

• 8+ years' work experience as a UX researcher or research analyst.
• D2C experience research touchpoints cross platform.
• Experience working with cross functional teams in support of product development.
• Strong interpersonal written and verbal communication skills with the ability to deliver complex messages to diverse audiences.
• Proficient in MS Suite, usability study software, and/or statistical research software.
• Mastery of Figma and prototyping.
• Impeccable visual and interaction design skills.
• Expertise in creating and modifying components and utilizing a mature design system kit.
• Mastery of best UX design practices, including usability principles, user research methodologies and testing techniques.
• Solid understanding of mobile and web technologies.
• Excellent written, verbal and interpersonal communication skills.
• Strong problem‑solving aptitude and natural curiosity.
• Experience working in digital news or a strong interest in news is preferred.
• Extensive experience in program management tools such as Confluence and Jira.
• Bachelor's…