Senior Engineer, Application Engineering

Overview Job Purpose

At ICE, we never rest. We are on a mission as a team. We are problem solvers and partners, always starting with our customers to solve their challenges and create opportunities. Our start-up roots keep us nimble, flexible, and moving fast. We take ownership and make decisions. We all work for one company and work together to drive growth across the business.

We engage in robust debates to find the best path, and then we move forward as one team. We take pride in what we do, acting with integrity and passion, so that our customers can perform better. We are experts and enthusiasts - combining ever-expanding knowledge with leading technology to consistently deliver results, solutions and opportunities for our customers and stakeholders.

Every day we work toward transforming global markets.

• Design, plan and implementation of integrated solutions
• Tune systems for maximum available performance
• Respond to and assist in production operations in a 24/7 environment
• Troubleshoot and resolve issues both proactively and as discovered
• Application support and administration for SWIFT, IBM MQ, IBM Sterling Integrator, File Gateway, Tableau, and other applications
• Manage application configurations, patch Levels and Evolution Paths
• Provide technical analysis, resolve problems, and propose solutions
• Provide support to and coordinate with developers, operations staff, release engineers, and end-users
• Educate and mentor team members and operations staff
• Participate in a weekly on-call rotation for after-hours support and change events

• Bachelor’s degree in CIS or equivalent experience in Systems Engineering/Information Technology
• 5+ years proven experience with third party application support (SWIFT, IBM MQ)
• Strong initiative to learn and assimilate new software/technologies and improve business processes
• Demonstrated Fundamental knowledge of Linux Operating Systems (Red Hat variants preferred)
• Demonstrated Fundamental knowledge of Windows Operating Systems (2019+)
• Fundamental understanding of the SDLC processes, and tools (GIT, Puppet, etc.)
• Fundamental understanding of Operational Concepts (DR, BCP, Prod vs. Non-Prod)
• Functional Scripting Knowledge (Perl, BPML, JavaScript, Bash, Python, Power Shell and/or others)
• Top-tier analytics and problem solving
• Ability to work in a fast-paced service-oriented team environment
• Customer focused, and dedicated to the best possible user experience
• Communicate effectively with both technical and business resources

• Experience in automation tool development and methodologies, like Ansible and Puppet
• Strong understanding of project management, organization, and time management
  
  Experience with IBM Sterling Integrator and/or MQ
• Experience with Tableau
• Basic understanding of SQL Database concepts (Oracle, MySQL)
• Experience with LDAP systems

The expected base salary for this role, if located in Illinois, is between $113, USD. The base salary range does not include Intercontinental Exchange’s incentive compensation. While we provide this range as general guidance, at ICE we compensate employees based on the skillset and experience of the individual. Regular full-time ICE employees are eligible for a suite of competitive employee benefits, including healthcare coverage (medical, dental and vision), a 401(k) plan, life insurance, time off, and paid leave for qualifying circumstances.

The expected base salary for this role, if located in New York, is between $135, USD. The base salary range does not include Intercontinental Exchange’s incentive compensation. While we provide this range as general guidance, at ICE we compensate employees based on the skillset and experience of the individual. Regular full-time ICE employees are eligible for a suite of competitive employee benefits, including healthcare coverage (medical, dental and vision), a 401(k) plan, life insurance, time off, and paid leave for qualifying circumstances.

Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.