IT Functional Analyst - D365 Sales & Service

Job Category
:
Support
Requisition Number
: ITFUN
004708

• Posted :
  December 30, 2025
• Full-Time
• On-site

K0-Atlanta-PPS, Austell Pathfinder, 2865 Log Cabin Drive SE, Smyrna, GA 30339, USA

From Georgia. For Georgia.Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on‑highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.

As a member of IT, you will work closely with the teams of business liaisons, business analysts, and other IT staff as needed for requirements gathering, understanding business priorities, and executing given tasks. This role is pivotal in bridging the gap between business needs and technology solutions, ensuring sales and service processes are optimized and aligned with best practices, and supporting the company’s Microsoft Dynamics 365 implementation journey.

The individual must work effectively with others and have a team‑first attitude.

• Collaborate with stakeholders across sales and service teams, procurement, operations, and IT to elicit, analyze, and document business requirements.
• Map current processes, identify gaps, and recommend improvements leveraging Dynamics 365 capabilities.
• Translate business requirements into functional specifications.
• Work closely with technical teams to design, configure, and test Dynamics 365 solutions that meet business objectives.
• Participate in the end‑to‑end implementation lifecycle of sales and service projects, including system configuration, data migration, user acceptance testing, and go‑live activities.
• Develop user documentation and deliver training sessions to ensure smooth adoption of new processes and systems.
• Act as a liaison between business users and IT, facilitating clear communication and managing expectations throughout the project lifecycle.
• Monitor post‑implementation performance, gather feedback, and propose enhancements to maximize the value of Dynamics 365 investments in the sales and service space.
• Experience with other Dynamics 365 and Azure‑related platforms and products, such as Power BI and Power Apps.

• Participate in required safety program, and work in a safe manner.
• Additional duties as assigned by manager.

To be successful in this position you must be highly organized, have proven experience as a Functional Analyst or Business Analyst, and a strong understanding of finance practices and processes. You should be familiar with Dynamics 365 Finance, Supply Chain, and/or Customer Engagement modules, and hands‑on involvement in implementation is heavily preferred. The ability to both take direction and work with minimal supervision is required for this position as well.

• Bachelor’s degree in Business Administration, Information Systems, or a related field

• Must be highly organized with the ability to set priorities and be a team player with a team‑first attitude.
• Proven experience as a Functional Analyst or Business Analyst in sales and service, customer‑centric areas or ERP projects.
• Strong understanding of sales and service practices and processes.
• Familiarity or experience with Dynamics 365 Finance and/or Customer Engagement modules is preferred.
• Hands‑on involvement in full‑cycle Microsoft Dynamics 365 implementation (particularly Customer Engagement, Customer Insights, Supply Chain, Finance, or related modules) is also preferred.
• Familiarity with Microsoft Dynamics 365 platform.
• Proficiency in process mapping, requirements documentation, and solution design.
• Experience with data analysis and reporting tools is a plus.
• Proven abilities to take initiative and be innovative.
• Proactive in learning and highly self‑motivated.
• Demonstrates commitment to customer satisfaction and ability to work in a collaborative team environment.
• Excellent organizational and…