TechOps Administrator

Join Our Team as a Tech Ops Administrator at Zachary Piper Solutions!

Are you a skilled Tech Ops Administrator seeking an opportunity to make a real impact? Look no further! Zachary Piper Solutions is actively seeking an IT savvy administrator for our Atlanta, GA office.

As a vital member of the Secure Operations Centers (SOCs) team, the Tech Ops Administrator plays a key role in delivering end-to-end operational support for the Azure core and Office
365 platform. This position encompasses various work streams and responsibilities, contributing to the provision of 24x7x365 services.

• Monitor and report on deployment flow, ensuring operational functionality, and promptly escalating issues to the deploying team.
• Identify and drive fixes with feature teams for volume drivers.
• Execute documented deployment scripts and procedures.
• Coordinate restoration actions with other teams.
• Support outage restoration actions, adhering to published SLAs or as indicated by procedures.
• Document all investigative and restorative actions in the designated system of record for audit purposes and root cause investigations.
• Identify and drive recovery levers with feature teams.
• Apply problem-solving, troubleshooting, and debugging expertise to mitigate customer or service outages.
• Update standard operation procedures and technical training guides documentation as needed.
• Manage secure work area operations, including assisting in hardware deployments, physical escort for maintenance, cleaning, and other services, and providing equipment assistance/troubleshooting.

• Clearance:
  Must hold an active TS/SCI with FS Poly.
• Excellent customer service skills and focus.
• Education:
  
  Bachelor’s Degree in a related field or equivalent combination of IT training and practical experience.
• Adaptable to a fast-paced environment with changing priorities.
• Ability to execute work with precision in time-sensitive outage scenarios.
• Effective communication skills in both written and oral English.
• Ability to perform work under continuous deadline pressure.
• Openness to shift work, as 24/7 support is essential.

• Competitive Salary Range:
  Up to $130,000 based on your experience and skills.
• Comprehensive Benefits:
  Enjoy medical, dental, vision, Paid Time Off (PTO), 401k, and holiday benefits.

/SCI, FSP, Cloud, SLAs, debugging, Azure, Office
365, Help desk, Tier 1, Admin