Implementation Consultant

Implementation Consultant

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Description

Our team is growing and we are looking for an Implementation Consultant to join our Professional Services team! You'll work closely with customers to address their business needs through the design and build of solutions on  We take seriously building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive.

About The Role

• Lead implementation projects for  customers, designing and building tailored solutions including configurations, automations, reporting, user management, and other advanced features
• Build strong relationships with client stakeholders to understand their business needs and ensure successful adoption
• Design sophisticated workflows within the  platform to solve complex business cases, partnering with technical resources for migrations and integrations as needed
• Act as a project manager for small to medium sized projects by building and executing on project plans that ensure deliverables stay on‑time and on‑budget
• Lead online webinars, consultations, and one‑on‑one demos to educate customers on our product features
• Contribute to department practice development and process improvement initiatives to enhance team effectiveness and client outcomes
• Represent the voice of the customer by advocating for their needs and influencing the product development roadmap

Requirements

• 2+ years of experience as an implementation consultant, managed services consultant, customer success manager, technical project manager, or other technology consulting role, preferably in a B2B SaaS environment
• Experience leading software implementation or managed services projects that required hands‑on build and system configuration
• Experience with project management, CRM, service desk, and/or collaborative work management software
• Strong project management and problem‑solving skills
• Detail‑oriented with the ability to rapidly learn and take advantage of new concepts, business models, and technologies
• Strong customer‑facing and presentation skills with the ability to establish credibility with client stakeholders and executives
• Ability to clearly articulate technical topics to a non‑technical audience
• Knowledge of APIs (Graph
  
  QL) and other integration tools () is beneficial
• Understanding of AI and its use in streamlining work productivity is a bonus!
• Superb written and verbal communication skills
• Positive attitude, empathy, and high energy
• Ability to take initiative and adapt
• BA or BS degree preferred

Location

This role is on a hybrid model in Atlanta.

Visa sponsorship for this role is currently not available.

is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.