Technical Account Manager

Technical Account Manager - Stripe

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Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet.

Technical Account Managers work cross‑functionally to support Stripe’s largest and most complex users. Through trusted relationships we offer customized, strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers, optimize technical operations on their teams, and accelerate their global growth with Stripe.

• Provide a gold standard experience to your assigned accounts’ key stakeholders.
• Work with the wider Operations team to provide current state, resources and knowledge to enable gold standard experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development.
• Foster long‑term user relationships that grow loyalty to Stripe and Stripe products.
• Work cross‑functionally both internally and within your user’s organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption and global expansion.
• Work closely with Account Management and other user‑facing teams as part of a larger effort to support users on Stripe.
• Lead user‑facing meetings both in person and through video chat.
• Collaborate on the continued design of this support offering.
• Create user‑facing content for long‑term solutions.

• 5+ years experience in enterprise level client‑facing work.
• Strong product sense and energized by the challenge of solving difficult user‑related problems.
• Strong written and verbal communication skills.
• Ability to lead complex integration conversations in a highly consultative and proactive manner.
• Familiarity with APIs and ability to explain API concepts to Stripe’s largest and most technical customers.
• Familiarity with SQL and comfort building basic queries and modifying more complex ones.
• Strong technical troubleshooting skills and experience interfacing with technical teams.
• Adept client relationship management skills.
• Ability to engage in business‑level and technical conversations at multiple levels of the organization.

• Operations savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes.
• Experience practicing in small to medium scale project management.
• Strong organizational skills and a self‑starting mindset.
• Ideal experience with tools like Postman, Xcode, Python, Webhooks, ETL.
• Ideal experience in the payments industry.

This role is available either in an office or a remote location (35+ miles or 56 km from a Stripe office). The expectation for office‑assigned Stripe employees is to spend at least 50% of the time in the local office or with users.

The annual US base salary range for this role is $108,400 – $162,600. Additional benefits may include equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.