IT Process Analyst

IT Process Analyst – Digital Delivery & Process Improvement

The IT Process Analyst supports the organization’s digital delivery operations by governing delivery processes, coordinating stakeholders, maintaining web-related services, and driving continuous process improvement. The analyst ensures that digital products and services are delivered efficiently, securely, and in alignment with strategic IT goals.

• Champion, collaborate on, and implement Digital Delivery strategies.
• Support execution of IT strategy by aligning delivery processes with organizational goals.
• Ensure governance practices are followed across all delivery activities.
• Deliver digital products including custom software, SaaS platforms, and system integrations.
• Ensure adherence to defined deliverables, acceptance criteria, and release requirements.
• Manage and maintain the team task board to reflect accurate work status.
• Oversee sprint resource allocation to align with team capacity and priorities.
• Facilitate and participate in standups, sprint planning, sprint retrospectives, backlog grooming, and refinement.
• Coordinate day‑to‑day work with project managers and collaborate with business stakeholders to clarify requirements, priorities, and timelines.
• Manage communication and alignment with external vendors supporting digital delivery.
• Recommend, implement, and adjust operational processes; maintain documentation of delivery workflows, standards, and procedures.
• Identify improvement opportunities and advocate for new processes using data‑driven insights; support experimentation and pilot initiatives.
• Track, measure, and visualize delivery metrics (e.g., cycle time, throughput, SLA adherence) and provide insight into performance trends.

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Minimum 3 years of experience in digital delivery, process improvement, or IT governance.
• Strong knowledge of Agile methodologies and Scrum practices.
• Excellent communication, stakeholder management, and facilitation skills.
• Proficiency in project management tools (e.g., Jira, Confluence) and data visualization tools.

Mid‑Senior level

Full‑time

Other

IT Services and IT Consulting

Atlanta, GA