IT Continuous Improvement Manager - Janus

Overview

The IT Continuous Improvement Manager will lead structured problem-solving efforts across the company using methodologies like Kaizen, A3 thinking, and other lean tools. Your focus will be on enabling scalable, process-focused improvements and building the internal capabilities of teams to solve problems on their own. Additionally, the role will include ITIL incident and problem management as well as coordinating follow-through on projects and priority requests.

• Lead structured, cross-functional problem-solving initiatives focused on improving business processes and outcomes.
• Facilitate Kaizen events and A3 problem-solving workshops to drive clarity, alignment, and sustainable improvements.
• Lead ITIL incident management and problem management efforts.
• Coordinate follow-through on projects and priority requests.
• Partner with executive stakeholders and business leaders to identify improvement opportunities and support execution with a structured approach.
• Guide teams in setting meaningful, data-driven targets and KPIs that integrate with business review cadences and ongoing performance management.
• Measure, track, and communicate program outcomes, using both quantitative and qualitative data.
• Help drive a culture of continuous improvement by designing and launching programs to educate, certify, and create champions of improvement across teams.
• Develop or adapt curriculum, toolkits, and templates to support self-sufficient adoption of problem-solving practices.
• Act as a culture builder and internal coach for a continuous improvement mindset and behaviors.
• Track progress and outcomes of improvement efforts, ensuring measurable business impact.
• Other duties as assigned.

JOB SPECIFICATIONS:

• Broad general knowledge of information technology functional areas including software development, cybersecurity and budget planning with deeper knowledge of infrastructure and operations processes and technology.
• Experience and ability to operate in a matrix environment.
• Experience in project management and/or continuous improvement.
• Excellent customer-facing and internal communication skills.
• Excellent written and verbal communication skills.
• Solid organizational skills including attention to detail and multitasking skills.
• Ability to manage multiple projects simultaneously.
• Ability to interact effectively with people at all levels of the organization.
• Bachelor’s degree or equivalent work experience is required.

PHYSICAL DEMANDS:

• Regularly required to sit, stand, stoop, bend, crawl and walk. Ability to lift computers, weight up to 25 pounds
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.