Customer Identity & Access Management Technical Advisor

Customer Identity & Access Management Technical Advisor

IHG is seeking an experienced CIAM (Customer Identity & Access Management) Technical Advisor to play a key role in securing guest identity and preventing fraud within the CIAM landscape. This role focuses on advising strategy, security, and implementation of CIAM solutions, ensuring compliance with industry standards, and enhancing fraud detection and prevention capabilities.

• Collaborate with cross‑functional teams (security, architecture, engineering, fraud, compliance) to develop CIAM roadmaps and deliver secure, scalable identity solutions.
• Provide technical advisory and hands‑on implementation for CIAM strategy, fraud prevention, and risk‑based authentication.
• Work across multiple business and technical partner relationships to implement security best practices, industry regulations (GDPR, CCPA), and business objectives.
• Design, architect and modernise access management for our guests, partners, and API solutions, with particular focus on user experience.
• Drive the adoption of modern authentication mechanisms (OAuth 2.0, OpenID Connect, FIDO2, Web Authn) to improve security and user experience.
• Develop custom scripts and integration connectors to support identity workflows and data synchronisation between CIAM platforms and downstream applications.
• Design, architect and implement anti‑fraud technologies across credit card and account registration processes.
• Improve the resiliency and scalability of our platform ecosystem with support partners.
• Support Decentralised Identity (DID) and self‑sovereign identity initiatives for improved user control and compliance.

• 8+ years in IAM, CIAM, or security roles with a focus on fraud prevention.
• Deep knowledge of OAuth, OIDC, SAML, and identity‑proofing mechanisms.
• Experience with SAP CDC (Gigya) preferred; familiarity with Okta, Ping, Auth0, or Forge Rock considered.
• Strong background in fraud detection, bot mitigation, and risk‑based authentication.
• Understanding of cryptographic principles, token security, and identity governance frameworks.
• Demonstrated ability to align CIAM security with business needs and compliance requirements.

Location – Atlanta, GA (Hybrid – 3 days a week in office)

Salary – $58,834 to $150,000 per year, with bonus eligibility and comprehensive benefits.

Benefits – Paid time off, medical/dental/vision insurance, 401K, room discounts, recharge days, volunteering days, and a supportive inclusive culture.

Equal Opportunity Employment – IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws.