Senior Operations Engineer

Intuit Mailchimp is a leading marketing platform for small businesses. We empower millions of customers around the world to build their brands and grow their companies with a suite of marketing automation, multi‑channel campaigns, CRM, and analytics tools. Mailchimp’s Engineering team is responsible for the code and infrastructure that makes that possible. The Database Engineering team works closely with product domain representatives and other teams such as SRE, Data Services, Application Performance, Networking, and Infrastructure Operations to provide the data infrastructure needed to move the company and our products forward.

We use well‑understood components and build our own processes on top of them. We are growing fast and need people who can advance our infrastructure to meet today’s and tomorrow’s needs.

We are seeking a technical lead for our Data Engineering team with a focus on maintaining, growing, and improving our database infrastructure and instrumentation. You will work in a dynamic environment, managing multiple database technologies (primarily MySQL, Spanner, Cloud

SQL, and RDS) across thousands of instances and related tooling. You should enjoy troubleshooting production issues, planning future infrastructure, and tackling problems programmatically. Finally, you will grow the technical knowledge of your team members. This role requires participation in an overnight on‑call schedule.

• Work cross‑functionally with Intuit teams to provide guidance on data storage best practices and help them solve customer problems.
• Work with product developers to improve database performance and resiliency.
• Support the migration of databases from colocation facilities to the cloud.
• Provide support for large‑scale database instances across production, non‑production, and development environments.
• Perform regular upgrades and patches to address security vulnerabilities.
• Support and improve database availability and scalability.
• Serve in an on‑call rotation supporting the database infrastructure and respond to production incidents.
• Mentor team members.
• Generate technical documentation to communicate architectural and design options, and educate leadership, development teams, and business users.
• Provide perspective on leading industry trends, recommend new and emerging technologies, and suggest engineering process improvements.

• Experience with cloud services, databases, and data stores such as Amazon RDS, Spanner, Cloud
  
  SQL, Postgresql, and/or MySQL.
• Experience with cloud technologies including AWS, or GCP.
• Strong scripting experience in multiple languages such as shell, PHP, Python, Golang, etc.
• Experience with database architecture, design, replication, clustering, HA/DR.
• Experience with automation tools such as Terraform, Puppet, Git Hub, and Run Deck.
• Experience with modern technologies and container orchestration (Kubernetes, Docker), service deployment, monitoring, and scaling.
• Demonstrated experience making pragmatic technical choices.
• Extensive experience working in large‑scale technology environments with teams spanning many locations.
• Strong analytical, debugging, and interpersonal skills.
• Self‑starter, highly motivated, and ability to learn quickly.
• Excellent team player with strong collaboration, analytical, verbal, and written communication skills.

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards, and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job‑related knowledge, skills, experience, and work location.

To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: