SFDC Developer

The SFDC Developer will lead the design, development, and delivery of enterprise-grade Salesforce Service Cloud solutions.

This role combines hands-on technical expertise with team leadership to deliver scalable, secure, and high-performing CRM implementations aligned with business objectives.

• Lead end-to-end technical delivery of Salesforce Service Cloud initiatives, from requirements analysis through deployment and post-implementation support.
• Architect scalable and high-performance Service Cloud solutions using core Salesforce capabilities such as Omni-Channel, Case Management, Knowledge, CTI, and Live Chat.
• Provide technical leadership, mentorship, and guidance to Salesforce developers and administrators.
• Design, develop, and review Apex classes, Lightning Web Components (LWC), triggers, and integration frameworks in alignment with Salesforce best practices and governance standards.
• Establish and enforce coding standards, design patterns, and Dev Ops practices, including version control and CI/CD pipelines.
• Collaborate with functional consultants, business analysts, and solution architects to translate business requirements into effective technical designs.
• Design and support integrations between Salesforce and external systems using REST and SOAP APIs and middleware platforms.
• Ensure Salesforce applications meet security, data integrity, and performance optimization standards.
• Participate in solution estimation, technical proposals, and pre-sales discussions as required.

• Extensive hands-on experience with Salesforce development technologies, including Apex, Lightning Web Components (LWC), SOQL, SOSL, and REST/SOAP APIs.
• Strong experience implementing Salesforce Service Cloud features such as Omni-Channel, Email-to-Case, Web-to-Case, Knowledge, and CTI integrations.
• In-depth understanding of Salesforce data models, security, sharing rules, and governor limits.
• Proven experience leading onshore and offshore teams and managing multiple development work streams.
• Solid understanding of Agile and Scrum-based delivery frameworks.
• Excellent communication, stakeholder management, and solution presentation skills.

• Experience with advanced Salesforce capabilities such as Einstein Bots, Field Service Lightning (FSL), or Salesforce Industries.
• Familiarity with CI/CD automation, Dev Ops processes, and test-driven development (TDD) in Salesforce environments.
• Experience delivering enterprise integrations involving large data volumes and complex business logic.
• Demonstrated ability to mentor development teams, conduct code reviews, and drive technical excellence.

• Salesforce Certified Platform Developer I & II (required)
• Salesforce Service Cloud Consultant, Application Architect, or System Architect (preferred)