Help Desk Technician

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Help Desk Technician provides technical assistance and answers to users' questions, troubleshooting problems with or software. The position serves as the first point of contact for customer information needs and maintains a positive client experience through delivery excellence.

• Field support calls, emails, and other communication from users regarding software programming, connectivity, printing, and similar concerns, and answer customer questions by providing service information and resolving problems while maintaining customer contact database and website.
• Consult with users to determine steps and procedures to identify and resolve the problem.
• Identify, investigate, and resolve users' problems with computer software and hardware.
• Apply computer software, hardware, and procedures knowledge to solve problems.
• Guide users through diagnostic and troubleshooting processes, including using diagnostic tools and software and following verbal instructions.
• For inquiries requiring more than a primary response, investigate and resolve customer issues directly, usually serving as the sole response source; follow up as necessary.
• Engage in learning opportunities in other areas to gain a broader knowledge of the organization's services.
• Remain current on policies, procedures, and practices as they apply to customer service.
• Perform other related duties as assigned.

• High School or GED, or equivalent combination of education and experience acceptable.
• Zero to two years of experience in customer technical support.
• Technical Diploma in computer operations or related field (preferred).
• Occasionally stand and walk for up to 30 minutes at various times during the workday.

This is not a supervisory position. This position does not have any financial responsibilities, does not require driving, does not travel, does not require security clearance, and is a position of trust.

Salary Range: $36,504 to $44,096.

Location:

Atlanta, Georgia – On-Site.

Background Check:
Successful candidate must be able to pass a background check. Please visit (Use the "Apply for this Job" box below).-screening

Equal Employment Opportunity:
Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. To that end, in accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services.