GDOT GIS IT Support Specialist
Listed on 2026-01-14
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IT/Tech
Technical Support, IT Specialist -
Engineering
Technical Support, IT Specialist
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Sumeru Solutions - Atlanta, GA - 3.1, Esri Roads and Highways), Enterprise applications (e.g. GDOT custom, Esri Web/Experience Builder, and Esri Enterprise Portal applications), cloud products (e.g. ArcGIS Online and Site Scan), and mobile products (Field Maps). Reviews and triages submitted support tickets. Contacts users to clarify, gather information, isolate, replicate, and troubleshoot issues. Resolves or escalates issue to more experienced staff.
Provides user instruction/guidance. Assists GIS/IT Teams in implementing solutions... and preparing documentation/knowledgebase articles. Will develop GDOT GIS User Group and conduct training programs to support GDOT GIS User Group. Candidate will be working in the Enterprise GIS Team of IT Applications. Candidates will primarily work with EGIS and IT team members and interacting with end users/customers. The candidate will follow guidance in providing ticket resolutions.
The Enterprise GIS team is composed of 2 ArcGIS developers,2 System Administrators, a data manager, and team leader...
- Permanent - Full-time
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