Senior Manager, Workday Technology Lead

Our secret to leading the way in hospitality? We put our people first! At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities.

As a member of the #Shack Fam, you’ll have access to hands‑on mentorship, training, and growth potential, all in a fun and inclusive environment. Join us and Be a Part of Something Good.

Home Office - NYC or ATL Hybrid 3x a week in office.

The Senior Manager, Workday Technology Lead serves as the strategic technology leader for Shake Shack’s Workday platform and primary subject‑matter expert for the platform’s integrations, security, data, and overall optimization. The role oversees the end‑to‑end flow of information across Workday and key enterprise systems, translating business needs into scalable solutions that support the organization’s people, financial, and operational priorities. This is a hands‑on leadership role that combines technical execution with accountability for the quality, reliability, and delivery of solutions developed by internal teams and external partners.

The role leads priorities, work allocation, solution reviews, and delivery across a global team while maintaining a strong understanding of Workday’s capabilities and business processes. The role partners closely with business and technology stakeholders to drive continuous improvement, ensure effective platform performance, and deliver solutions that meet Shake Shack’s evolving business needs.

• Integration Development & Lifecycle Ownership Design, build, deploy, monitor, and debug Workday integrations using Studio, EIB, Core Connectors, Document Transformation, and REST/SOAP APIs across payroll, banking, benefits, POS, supply chain, procurement, and analytics.
• Own the integration catalog, error‑handling framework, and daily run health end to end.
• Technical Solutioning & Design Partner with Finance, People Resources, and Operations to translate requirements into solution designs, data mappings, interface specifications, and effort estimates.
• Evaluate build‑vs‑configure‑vs‑middleware options, recommend the approach, and lead technical design reviews with the partner and downstream system owners.
• Technical Delivery Management Own the day‑to‑day delivery of internal technical resources and the partner teams — intake triage, backlog prioritization, work assignment, quality gates, and production rollout.
• Hold partners accountable to committed delivery and outcome‑based standards through design and code peer review and signoff.
• Data Platform & Custom Application Delivery Build and support Prism Analytics ingestion pipelines and derived datasets, and deliver Workday Extend applications and orchestrations.
• Own bi‑directional data flows between Workday, Adaptive Planning, and the enterprise data warehouse (Snowflake).
• AI Agents & Intelligent Automation Configure, integrate, test, and deploy approved Workday AI agents, Illuminate features, and automation use cases — including the data access and integration required to support them.
• Release, Regression & Integration Controls Execute Workday semi‑annual release readiness for the integration and data layer — impact assessment, regression test build and execution, sandbox refresh coordination, migration packaging, and cutover.
• Maintain integration runbooks, technical documentation, and ISU/ISSG security; execute assigned SOX/ITGC control activities and produce…