Senior Site Reliability Engineer; SRE; Mobile & Digital Observability

Senior Site Reliability Engineer (SRE) - Mobile & Digital Observability (Contract)

Atlanta, GA, United States (On-site)

Contract (2 months 1 day)

Published 3 days ago

SLI/SLO Management

Monitoring Technologies

root cause analysis

Dev Ops & CI/CD

cross - functional collaboration

The Senior Site Reliability Engineer (SRE) is a hands‑on role responsible for the availability, performance, and end‑to‑end observability of QSR digital platforms across Mobile (iOS/Android), Web, and POS systems.

This role is part of the Observability team and works closely with mobile, web, and backend engineering teams to ensure full visibility into customer journeys and user experience.

The focus is on building and operating Real User Monitoring (RUM), synthetic monitoring, and end‑to‑end telemetry correlation using Splunk and Signal Fx, ensuring issues are detected before customer impact. This is not a monitoring‑only role—it requires active involvement in instrumentation, release observability, and reliability engineering.

Key Responsibilities:

Define and enforce SLIs, SLOs, and error budgets for critical customer journeys (ordering, checkout, payments)

Own end‑to‑end observability across Mobile, Web, and POS platforms

Implement and operate RUM and synthetic monitoring for customer‑facing journeys

Build mobile‑first monitoring coverage including app performance, crash rates, API performance, and user journey tracking

Use Splunk and Signal Fx to design dashboards, detectors, and actionable alerts

Enable correlation across mobile CDN API backend systems using logs, metrics, and traces

Partner with engineering teams for instrumentation, SDK integration, and embedding observability into releases

Analyze telemetry to detect post‑release issues, device/OS‑specific failures, and network degradation

Lead response for P1/P2 incidents and drive root cause analysis

Automate operational toil and improve reliability

Required Skills:

Strong experience with Splunk (logs, dashboards) and Signal Fx (metrics/APM)

Hands‑on with RUM and synthetic monitoring tools

Experience with mobile observability (iOS/Android), including performance monitoring and crash analysis

Strong understanding of distributed systems and microservices (Java, Node.js)

Experience with Azure (AKS, App Services, APIM)

Ability to correlate frontend issues with backend services

Experience with CI/CD pipelines and observability in release processes

What Success Looks Like
:

Clear visibility into mobile, web, and POS customer journeys

Issues identified before customer complaints or app store feedback

Reduced crash rates, latency, and checkout failures

Observability embedded into every release

The pay range that the employer in good faith reasonably expects to pay for this position is $37.91/hour - $59.23/hour. Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis.

Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage;

return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non‑public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.