Tier 3 Application Support Analyst

Hybrid/Onsite in Atlanta, GA

Duration - Initially 2

Mths / Renewed thru 2027

W2 or C2C

MAX Pay Rate is $32/hr

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

NTT DATA's Client is currently seeking a Tier 3 Application Support Analyst to join their team in Atlanta, Georgia (US-GA), United States (US).

Experience

Required:

Minimum 3+ years; preferred range 3–5 years

• Provide Tier 3 engineering support for complex application, integration, and production issues across EPG payment platforms.
• Investigate and troubleshoot complex application, integration, transaction-processing, and production-support issues.
• Perform detailed root cause analysis (RCA) using application logs, transaction data, system diagnostics, source code, and application/configuration information.
• Analyze and validate suspected software defects and coordinate handoff to the appropriate engineering team for remediation.

• Application defects
• Configuration issues
• System integrations
• Infrastructure dependencies
• Data-quality issues
• Third-party systems
• Operational processes
• Coordinate complex technical investigations across Application Support, Engineering, Dev Ops, Product, and other partner teams to establish ownership and drive timely resolution.
• Provide technical guidance, temporary workarounds, mitigation strategies, and recommendations for customer-impacting and production issues.
• Document technical findings, issue ownership, root causes, decisions, actions, and status updates in approved tracking and incident-management systems.
• Participate in release validation and operational-readiness activities where application or platform expertise is required.
• Analyze recurring production and application issues to identify opportunities for permanent remediation and service improvement.
• Develop and maintain runbooks, knowledge articles, troubleshooting guides, and operational documentation.
• Contribute to technical training, knowledge sharing, automation, and process-improvement initiatives across support and engineering teams.
• Work collaboratively with engineering and operations teams to improve application stability, supportability, and production reliability.

• Minimum 3+ years of experience in software engineering, application support, production support, application operations, or a closely related technical discipline.
• Demonstrated experience troubleshooting enterprise applications in distributed environments.
• Strong experience investigating application and production issues using logs, transaction data, diagnostics, configuration information, and other technical artifacts.
• Understanding of incident management, problem management, and change-management practices.
• Strong analytical and structured problem-solving capability, with the ability to isolate complex issues and determine appropriate ownership.
• Strong written communication skills with the ability to clearly document technical findings, incident status, root causes, and resolution actions.
• Demonstrated ability to collaborate effectively across Application Support, Engineering, Dev Ops, Product, infrastructure, and other cross-functional teams.
• Ability to operate effectively in customer- and service-focused production environments where timely incident resolution and accurate communication are critical.

• Travel as required based on project, business, and client needs.

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical…