Operations Specialist

Pio, a business unit of Auto Store, is making warehouse automation accessible to a much broader market through a simplified and more affordable automation solution powered by Auto Store technology. As we continue to grow across North America, we are looking for a motivated and hands‑on Support & Service Associate to help ensure our customers receive exceptional support and service throughout the lifecycle of their Pio system.

This is an ideal opportunity for someone early in their career who enjoys solving technical problems, working directly with customers, a mix of desk work and field work and is motivated by working with cutting‑edge warehouse automation technology.

As Operations Specialist, you will be responsible for supporting Pio customers across the United States and Canada through a combination of remote technical support and on‑site service activities. You will help customers troubleshoot software and hardware issues, perform preventative maintenance and repairs, support system commissioning and upgrades, and work closely with the broader Pio Deployment & Operations team to deliver an outstanding customer experience.

This role combines remote technical support with hands‑on service activities at customer sites and service hubs across North America. Travel requirements are largely driven by customer needs and service demand, resulting in a mix of planned and short‑notice field assignments. You Will Develop Expertise In Pio Software including software features and workflows, system configuration, diagnostics, software troubleshooting and API / integrations with third‑party software.

Auto Store Software including Console, Cube Analytics and other tools used to monitor, diagnose, and support Auto Store systems. Auto Store Hardware including robots, ports, controllers, grids, and other Auto Store modules. Service & Maintenance Best Practices including preventative maintenance, troubleshooting methodologies, repair procedures, and safe execution of field service activities. Warehouse Operations & Customer Best Practices by developing an understanding of how customers operate their warehouses, manage inventory flows, and utilize Pio in their daily operations.

This operational understanding is critical for effective troubleshooting and, over time, enables the ability to advise customers on best‑practice use of their Pio system.

Provide first and second‑line support for Pio customers across the United States and Canada (hardware and software). Work with our EMEA team to provide first‑and second‑line support for direct and distributor‑sold sites for other geographies when needed. Diagnose and troubleshoot software, hardware, operational, and system performance issues. Deliver remote assistance through ticketing systems and remote access tools. Guide customers through troubleshooting and corrective actions, enabling issues to be resolved safely and efficiently whenever possible without requiring an on‑site visit.

Support customers during system go‑live, stabilization, and ongoing operations. Build trusted relationships with customers by providing professional, responsive, and solution‑oriented support. Travel to customer sites and service hubs to perform preventive maintenance and repairs. Assist with commissioning, deployment, and testing activities for new sites when required.

We are looking for an early‑career professional who combines strong technical curiosity with a hands‑on attitude and a desire to learn. Experience in technical support, field service, maintenance, automation, IT, mechanical systems, or related fields is beneficial but not required. Strong troubleshooting and problem‑solving skills. Basic understanding of…